Inside Sales Representative

Summary

Advanced Drainage Systems is a manufacturer of stormwater and onsite septic wastewater solutions focused on sustainability and innovation. The Inside Sales Representative supports sales growth through technical application assistance, bid funnel management, competitive analysis, CRM and process excellence, and customer engagement while coordinating with field sales and internal teams.

Responsibilities

• Support execution of sales strategies and growth priorities
• Partner with field sales and sales leadership to advance key initiatives and revenue goals
• Assess engineering or civil drawings to identify sales opportunities to sell the package
• Apply product knowledge to coordinate design and quoting outputs from internal services
• Manage bid funnel activities, including tracking, prioritization, and follow-up
• Monitor competitive dynamics and market share trends to inform sales strategy
• Collaborate with marketing to leverage leads and conversion opportunities
• Support customer retention by providing responsive and consultative service
• Assist with pricing strategies, program support, and design coordination
• Act as a point of escalation for sales-related issues, ensuring timely resolution through coordination with order management and other internal teams
• Maintain data integrity and reporting accuracy within CRM (Salesforce) and other sales systems
• Drive adoption of sales processes, tools, and technologies to enhance team performance
• Identify opportunities for process improvement across sales operations
• Serve as a conduit between the sales organization and internal support teams
• Support distribution programs and align with operations, marketing, and finance on sales initiatives
• Provide insights and recommendations to sales leadership based on trends, escalations, and customer needs

Skills

• 3+ years of sales, inside sales, or sales support experience in a B2B environment
• Experience in sales operations, strategy, or enablement roles
• Familiarity with systems like Salesforce, AutoCAD, or Bluebeam
• Strategic thinking and alignment with business growth priorities
• Strong communication and relationship-building skills
• Excellent communication and interpersonal skills with a customer-first mindset
• Demonstrated ability to collaborate across functions and resolve issues with diplomacy
• Strong analytical skills with the ability to track and interpret competitive and market data
• Proficiency in Salesforce or comparable CRM systems; comfort with reporting and data management
• Strong organizational skills with attention to detail and follow-through; process oriented
• Proven ability to manage multiple priorities and flex responsibilities based on organizational needs
• Comfortable working in a fast-paced, cross-functional environment
• Bachelor's degree in Business, Sales, Engineering, or related field preferred; equivalent experience considered
• Technical or engineering qualifications preferred but not required
• Background in customer service or account management is a plus

Qualifications

Must Haves

• 3+ years of sales, inside sales, or sales support experience in a B2B environment
• Experience in sales operations, strategy, or enablement roles
• Familiarity with systems like Salesforce, AutoCAD, or Bluebeam
• Strategic thinking and alignment with business growth priorities
• Strong communication and relationship-building skills
• Excellent communication and interpersonal skills with a customer-first mindset
• Demonstrated ability to collaborate across functions and resolve issues with diplomacy
• Strong analytical skills with the ability to track and interpret competitive and market data
• Proficiency in Salesforce or comparable CRM systems; comfort with reporting and data management
• Strong organizational skills with attention to detail and follow-through; process oriented
• Proven ability to manage multiple priorities and flex responsibilities based on organizational needs
• Comfortable working in a fast-paced, cross-functional environment

Nice to Haves

• Bachelor's degree in Business, Sales, Engineering, or related field preferred; equivalent experience considered
• Technical or engineering qualifications preferred but not required
• Background in customer service or account management is a plus

Benefits

• Medical and prescription drug plans
• Telemedicine (with medical plan)
• High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental and vision plans
• Virtual physical therapy (100% paid by ADS)
• Employee assistance program (EAP) (100% paid by ADS)
• Voluntary accident, critical illness, and hospital indemnification programs
• Retirement 401k program with company match
• Employee stock purchase plan (voluntary)
• Financial wellness planning (100% paid by ADS)
• Paid parental leave (100% paid by ADS)
• Flexible spending accounts (FSA) for child care and health care
• Short-term and long-term disability (100% paid by ADS)
• Basic life insurance
• Accidental death and dismemberment (AD&D) (100% paid by ADS)
• Adoption financial reimbursement (100% paid by ADS)
• Tuition reimbursement (100% paid by ADS)
• Voluntary life insurance for employees, spouses, and children
• Voluntary identity theft and fraud protection
• Extensive opportunities for career growth and development in various locations around the world
• An inclusive and creative work culture built on respect, inclusivity, and shared responsibility