Account Manager

Summary

Fluke Health Solutions’ Landauer business is a leader in radiation safety, providing advanced monitoring and occupational health solutions globally. The Account Manager will drive revenue growth and customer satisfaction by developing strategic account-specific initiatives and fostering strong customer relationships.

Responsibilities

• Develop and execute a comprehensive sales strategy for the assigned region to achieve and exceed revenue targets
• Identify opportunities for upselling, cross-selling, and expanding customer accounts by presenting tailored product and service solutions
• Build and maintain a robust pipeline of opportunities, providing accurate forecasts and account updates to leadership
• Cultivate strong relationships with key stakeholders and decision-makers within customer accounts
• Partner closely with customers to understand their specific needs, pain points, and growth objectives
• Coordinate with the Junior Account Manager to support and streamline the customer journey, address service needs, and enhance satisfaction
• Proactively gather customer feedback to identify areas for improvement and collaborate with internal teams to address issues
• Lead and facilitate meetings with customers to ensure clear communication, alignment on objectives, and to present tailored solutions
• Ensure all customer interactions and account activity are accurately documented in CRM systems for consistent tracking and reporting
• Work closely with marketing, product, and customer service teams to apply the Fortive Business System and strategically align on product offerings and deliver high-quality solutions that meet customer requirements
• Support the design and implementation of annual strategic growth initiatives
• Mentor and guide the Junior Account Manager to support development, strategy alignment, and successful execution of account plans
• Serve as a trusted advisor and thought leader to clients on best practices, industry trends, and the value of Landauer’s offerings

Skills

• Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
• 3+ years of experience in sales, account management, or related roles
• Proven track record of meeting or exceeding sales targets and growing customer accounts
• Excellent communication, presentation, and negotiation skills
• Ability to understand complex customer needs and translate them into actionable sales strategies
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
• Experience within healthcare or SaaS industries

Qualifications

Must Haves

• Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
• 3+ years of experience in sales, account management, or related roles
• Proven track record of meeting or exceeding sales targets and growing customer accounts
• Excellent communication, presentation, and negotiation skills
• Ability to understand complex customer needs and translate them into actionable sales strategies
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

Nice to Haves

• Experience within healthcare or SaaS industries

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for growth and career advancement within a global industry leader
• A collaborative, customer-focused work environment