Account Manager, North America SMB

Summary

Advanced Sterilization Products is seeking an Account Manager to manage and grow relationships with small and mid-sized business customers across North America. The role focuses on renewals, identifying expansion opportunities, customer satisfaction, account health, forecasting, and collaboration with internal teams to deliver customer value.

Responsibilities

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement
• Build relationships with operational and mid-level stakeholders within customer organizations
• Act as the customer advocate internally to ensure timely resolution of issues
• Drive contract renewals and identify opportunities for incremental growth within existing accounts
• Promote additional SaaS modules, features, and services aligned with customer needs
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management
• Support customers in understanding the value of Accruent solutions and best practices
• Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels
• Share tips and resources to help customers maximize their investment
• Monitor account health and escalate risks of churn early
• Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities
• Provide regular updates on account performance and growth opportunities
• Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience
• Communicate customer feedback and enhancement requests to Product Management
• Stay informed about Accruent’s offerings and competitive positioning
• Share relevant insights and best practices with customers to support their business objectives

Skills

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals
• Strong communication and relationship-building skills
• Familiarity with CRM tools such as Salesforce
• Experience in asset management, facilities, or real estate-related software is a plus
• Understanding of SaaS renewals and upsell motions

Qualifications

Must Haves

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals
• Strong communication and relationship-building skills
• Familiarity with CRM tools such as Salesforce

Nice to Haves

• Experience in asset management, facilities, or real estate-related software is a plus
• Understanding of SaaS renewals and upsell motions

Benefits

• Remote work arrangement
• Sales incentives/commissions included in the sales position pay range
• Resources, coaching and support necessary to achieve Growth Without Limits in personal and professional lives