Junior Account Manager

Summary

Fluke Health Solutions’ Landauer business provides radiation safety, monitoring, and occupational health solutions. The Junior Account Manager supports Sales Representatives with post-sale activities, serves as a primary customer support contact, and drives cross-sell and upsell opportunities. The role manages customer orders, renewals, documentation, issue resolution, CRM records, reporting, and service improvement efforts.

Responsibilities

• Maintain Accurate CRM and Case Management Records
• + Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
• + Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
• + Ensure all cases/tickets are properly categorized and closed within designated timeframes
• Drive Proactive Communication and Follow-up
• + Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy
• + Maintain customer profiles, interaction history, and notes to enable seamless team handoffs
• + Ensure all cases/tickets are properly categorized and closed within designated timeframes
• Support Sales Processes and Documentation
• + Assist with preparation of quotes, proposals, or product literature as requested by sales
• + Follow up with customers for missing documents, approvals, or order confirmations
• + Help coordinate onboarding materials or training planning for new customers
• Collaborating with Internal Teams to Improve Service
• + Identify recurring service issues or process inefficiencies and report trends to leadership
• + Recommend improvements to workflow, communication, or customer touchpoints
• + Participate in team huddles or process improvement projects to enhance the customer experience
• Maintaining Knowledge of Products, Services, and Promotions
• + Stay informed about updates to product offerings, promotions, pricing, or service changes
• + Share relevant products or promotional details with customers when appropriate
• + Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used
• Support Reporting and KPI Monitoring
• + Track personal and team-level metrics related to response times, resolution rates, and satisfaction
• + Share insights with the team to continuously improve service delivery and support outcomes

Skills

• Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
• 1+ years of experience in sales, account management, or related roles
• Excellent communication, presentation, and negotiation skills
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
• Experience within healthcare or SaaS industries preferred

Qualifications

Must Haves

• Bachelor's degree in Business, Sales, or a related field, or equivalent work experience
• 1+ years of experience in sales, account management, or related roles
• Excellent communication, presentation, and negotiation skills
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

Nice to Haves

• experience within healthcare or SaaS industries preferred