Summary
Fluke Reliability is seeking a Field Service Engineer to provide professional services that support customers’ reliability initiatives. The role involves traveling to customer sites, performing equipment alignment and condition monitoring services, commissioning and installing hardware, delivering product training, and preparing service reports and documentation.
Responsibilities
- Travel to customer sites to perform professional services that support client’s reliability initiatives to prevent unplanned downtime
- Schedule all necessary travel arrangements, maintain expenses, and submit expense reports in a timely fashion
- Communicate with the client to ensure satisfaction and implement any necessary corrective actions
- Create service reports and supplemental documentation – maintain information in the company database
- Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications
- Collaborate with cross functional work teams such as customer support/services, marketing/sales, and management
- Train other field engineers in the solutions
- Misc. other duties corresponding with the role of a Field Service Engineer may be assigned
Skills
- Bachelor's degree or equivalent technical qualifications in electrical/ mechanical engineering
- Able to demonstrate a successful career, with previous experience in service, maintenance, or technical role
- Travel: Approximately 50%-85%, primarily North America, with some potential international travel
- Valid Driver's License is required
- Working knowledge of MS Office, Excel, Salesforce, CAD software
- Ability to lift 50lbs of equipment, ascend and descend stairs, ladders, don/doff PPE and fall protection, and work in uncomfortable manufacturing conditions
- Proficiency in English communications: writing, speaking, reading
- Passport is recommended
Qualifications
Must Haves
- Bachelor's degree or equivalent technical qualifications in electrical/ mechanical engineering
- Able to demonstrate a successful career, with previous experience in service, maintenance, or technical role
- Travel: Approximately 50%-85%, primarily North America, with some potential international travel
- Valid Driver's License is required
- Working knowledge of MS Office, Excel, Salesforce, CAD software
- Ability to lift 50lbs of equipment, ascend and descend stairs, ladders, don/doff PPE and fall protection, and work in uncomfortable manufacturing conditions
- Proficiency in English communications: writing, speaking, reading
Nice to Haves