Field Service Engineer

Summary

Sterling Fab Tech is a CNC machine tool sales company specializing in metal fabrication and processing equipment. The Field Service Engineer will provide technical support, install and commission CNC machine tools, troubleshoot and repair equipment, train customers, and support customer satisfaction across the assigned territory.

Responsibilities

• Support the overall technical needs of our customers and sales team
• Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site
• Be on-site for machine deliveries to ensure equipment condition and proper placement
• Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories
• Troubleshoot and repair mechanical, electrical, software and other equipment
• Provide training to customers on functions and proper use of equipment and accessories
• Visit existing customers to ensure they are satisfied with machine tools after installation

Skills

• You have demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems
• You are proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs
• You have excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support
• You are capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism
• You are located in East Texas
• You have experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems
• You are able to precisely read and follow blueprints and electrical schematics
• You maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals. You will occasionally interface with clients at the management level, and our manufacturers are global suppliers; therefore, a high level of professionalism is expected
• Are a highly motivated, self-starter that takes initiative and works well independently and with others
• Up to 90% travel may be required for this position

Qualifications

Must Haves

• You have demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems
• You are proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs
• You have excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support
• You are capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism
• You are located in East Texas
• You have experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems
• You are able to precisely read and follow blueprints and electrical schematics
• You maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals. You will occasionally interface with clients at the management level, and our manufacturers are global suppliers; therefore, a high level of professionalism is expected
• Are a highly motivated, self-starter that takes initiative and works well independently and with others
• Up to 90% travel may be required for this position

Benefits

• Opportunities for overtime
• Health, Dental and Vision Insurance
• 401K
• Laptop, Software, Phone
• Car Allowance
• Company Paid Travel Expenses
• Although this is technically a remote position, you must live in East Texas