Field Service Engineer

Summary

Agilent Technologies is seeking a Field Service Engineer to support Biocare Medical instruments and contracted third-party systems. The role is responsible for installation, calibration, troubleshooting, repair, preventative maintenance, client technical support, and coordination with internal teams to ensure reliable equipment performance and minimal downtime.

Responsibilities

• Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment
• Provide technical support to clients, Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on the proper operation and maintenance of all assigned corporate and field-based Biocare and contracted competitive equipment
• Serve as Biocare Medical’s on-site client point-of-contact for instrument and instrument service issues
• Work closely, as needed, with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up
• Participate in local, regional, and national histology/immunohistochemistry functions as needed
• Travel both domestically and internationally as required to ensure minimal instrument down time
• Work on complex assignments and show considerable judgement to ensure timely and successful repair of all corporate and field based Biocare Medical and contracted competitive equipment
• Other duties as assigned by Management

Skills

• Associate degree in Biomedical Equipment Technologies or very closely related field, or equivalent experience
• 4+ years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field
• Electrical and mechanical troubleshooting competency
• Advanced computer skills for both daily administrative reporting and interacting with instrument computer hardware and software
• Current valid driver's license
• Successful candidate must reside in the greater Chicago area
• Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET)
• Robotics and Fluidics a plus

Qualifications

Must Haves

• Associate degree in Biomedical Equipment Technologies or very closely related field, or equivalent experience
• 4+ years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field
• Electrical and mechanical troubleshooting competency
• Advanced computer skills for both daily administrative reporting and interacting with instrument computer hardware and software
• Current valid driver's license
• Successful candidate must reside in the greater Chicago area

Nice to Haves

• Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET)
• Robotics and Fluidics a plus

Benefits

• The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits.
• It includes the option to work remotely.
• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.