Project Manager, Urology Operations (Remote)

Summary

Aeroflow Health is a healthcare company providing home medical equipment and clinical services. The Project Manager will bring structure, accountability, and momentum to cross-functional urology operational initiatives, coordinating projects from planning through execution. The role focuses on process improvement, stakeholder alignment, problem-solving, and operational rollouts in a fast-moving environment.

Responsibilities

• Partner with operational leaders and subject matter experts to understand priorities and translate them into clear, actionable plans
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, Technology, Leadership, and other stakeholders
• Support operational rollouts, process improvements, system implementations, and other key business initiatives
• Take projects from an ambiguous starting point through execution, keeping work moving even as priorities evolve
• Establish clear ownership, priorities, timelines, dependencies, and next steps
• Facilitate project meetings and working sessions that result in clear decisions and action
• Follow up consistently with stakeholders to ensure commitments are completed and important details don't fall through the cracks
• Maintain practical project plans, action items, documentation, and status updates that create visibility without unnecessary process
• Get into the details of existing workflows to understand how work is actually being done before recommending changes
• Proactively identify risks, blockers, inefficiencies, and opportunities for improvement
• Work directly with stakeholders to resolve issues and keep initiatives moving
• Recommend practical, iterative improvements rather than defaulting to large-scale process changes
• Adapt project management approaches and tools to the needs of the business rather than forcing every initiative into the same methodology
• Serve as a central point of coordination across teams with different priorities, personalities, and ways of working
• Build trusted relationships and influence outcomes without relying on formal authority
• Communicate progress, risks, decisions, and outcomes clearly to both technical and non-technical stakeholders
• Help teams navigate competing priorities while maintaining momentum and strong working relationships
• Maintain HIPAA/patient confidentiality and compliance with applicable laws, regulations, and company policies
• Maintain regular and reliable attendance as assigned
• Perform other job duties as assigned

Skills

• 3+ years of experience in project management, program coordination, implementation, operations, account/client management, agency project management, or another role requiring significant cross-functional coordination
• Demonstrated ability to organize multiple priorities, stakeholders, deadlines, and competing demands
• Experience taking projects or operational initiatives from an unclear starting point through execution
• Demonstrated ability to build relationships and influence outcomes without direct authority
• Strong organizational skills and exceptional attention to detail and follow-through
• Excellent verbal and written communication skills
• Ability to work effectively in fast-moving environments where priorities and processes may evolve
• Strong problem-solving and critical-thinking abilities
• Ability to learn new systems, tools, and business processes quickly
• Proficiency with common business, documentation, reporting, and collaboration tools
• Project management experience within an agency, e-commerce, startup, or other fast-moving environment where you managed multiple clients, projects, or priorities simultaneously
• Experience working between business and technical teams and translating needs across both groups
• Experience in healthcare, DME, payer, revenue cycle, insurance, call center, or customer operations
• Experience supporting operational transformations, process improvements, or system implementations
• Experience working within rapidly growing organizations
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools
• PMP, CAPM, Agile, Scrum, Lean, or related certifications

Qualifications

Must Haves

• 3+ years of experience in project management, program coordination, implementation, operations, account/client management, agency project management, or another role requiring significant cross-functional coordination
• Demonstrated ability to organize multiple priorities, stakeholders, deadlines, and competing demands
• Experience taking projects or operational initiatives from an unclear starting point through execution
• Demonstrated ability to build relationships and influence outcomes without direct authority
• Strong organizational skills and exceptional attention to detail and follow-through
• Excellent verbal and written communication skills
• Ability to work effectively in fast-moving environments where priorities and processes may evolve
• Strong problem-solving and critical-thinking abilities
• Ability to learn new systems, tools, and business processes quickly
• Proficiency with common business, documentation, reporting, and collaboration tools

Nice to Haves

• Project management experience within an agency, e-commerce, startup, or other fast-moving environment where you managed multiple clients, projects, or priorities simultaneously
• Experience working between business and technical teams and translating needs across both groups
• Experience in healthcare, DME, payer, revenue cycle, insurance, call center, or customer operations
• Experience supporting operational transformations, process improvements, or system implementations
• Experience working within rapidly growing organizations
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools
• PMP, CAPM, Agile, Scrum, Lean, or related certifications

Benefits

• Remote work arrangement
• Health plans with FSA or HSA options
• Dental insurance
• Vision insurance
• Optional life insurance
• 401(k) with company match
• 12 weeks of parental leave for birthing parent
• 4 weeks of parental leave for non-birthing parent(s)
• Fertility stipends
• Free diapers
• Breast pump
• Paid holidays
• PTO accrual from day one
• Employee Assistance Programs