Solutions Engineer

Summary

AfterShip is a post-purchase SaaS company transforming ecommerce through shipping, tracking, delivery prediction, and returns automation. The Solutions Engineer will own the technical win for Mid-Market and Enterprise deals by leading discovery, tailoring solutions, delivering outcome-driven demos, handling technical objections, and improving sales execution in partnership with Sales, Product, and PMM.

Responsibilities

• Help win deals: Improve deal quality, reduce friction, and increase close rates through strong technical and commercial execution
• Run discovery & shape solutions: Uncover real business problems and translate them into tailored solutions and demo narratives
• Deliver high-impact demos: Run structured, outcome-driven demos that clearly communicate business value (not feature walkthroughs)
• Handle technical objections: Confidently address integration, scalability, and implementation questions in live deals
• Stay hands-on with the product: Use and test the product regularly to strengthen demos and technical credibility
• Partner cross-functionally: Work with Product and PMM to align on releases and share structured field feedback
• Improve how we sell: Proactively identify gaps in demos, messaging, and sales execution and drive improvements

Skills

• 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS
• **Strong technical foundation** (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products
• **Commercially minded:** you care about winning deals and connecting technical work to revenue impact
• **Strong demo storyteller** who can simplify complexity into clear customer value
• Confident in discovery and technical objection handling across Mid-Market and Enterprise deals
• **Highly hands-on** with the product and comfortable leading live conversations independently
• **Clear, structured communicator** who builds trust quickly with both technical and non-technical audiences
• **Fast, proactive operator** with strong ownership and follow-through
• **Collaborative partner** to Sales, Product, and PMM who brings insights from the field
• You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones
• This is a remote role with a preference for candidates based in Toronto, Ontario or Utah

Qualifications

Must Haves

• 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS
• **Strong technical foundation** (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products
• **Commercially minded:** you care about winning deals and connecting technical work to revenue impact
• **Strong demo storyteller** who can simplify complexity into clear customer value
• Confident in discovery and technical objection handling across Mid-Market and Enterprise deals
• **Highly hands-on** with the product and comfortable leading live conversations independently
• **Clear, structured communicator** who builds trust quickly with both technical and non-technical audiences
• **Fast, proactive operator** with strong ownership and follow-through
• **Collaborative partner** to Sales, Product, and PMM who brings insights from the field
• You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones

Nice to Haves

• This is a remote role with a preference for candidates based in Toronto, Ontario or Utah

Benefits

• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations
• Employees work from home or on a hybrid-flexible basis in hub locations
• Flexible hours depending on your time zone