Field Service Engineer

Summary

Agilent Technologies develops instruments, services, consumables, applications, and expertise that support life science, diagnostic, and applied market laboratories. The Field Service Engineer will install, maintain, troubleshoot, repair, and optimize Agilent and third-party instrumentation systems while providing customer support, training, documentation, and quality-system assistance across a multistate Northeastern U.S. territory.

Responsibilities

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond promptly to service requests and proactively communicate with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required

Skills

• High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
• 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
• Strong problem-solving and communication skills
• Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
• Bachelor's or Master's degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
• Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
• Familiarity with Agilent biopsy tissue stainers is a plus

Qualifications

Must Haves

• High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
• 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
• Strong problem-solving and communication skills
• Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules

Nice to Haves

• Bachelor's or Master's degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
• Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
• Familiarity with Agilent biopsy tissue stainers is a plus

Benefits

• Eligibility for bonus
• Stock
• Benefits
• Option to work remotely
• Choice of company car or reimbursement for personal vehicle usage