Billing Coordinator

Summary

Alston & Bird LLP is an international law firm committed to excellence, collaboration, and professional development. The Billing Coordinator will coordinate client invoicing and electronic billing, manage complex billing adjustments and portfolios, respond to reporting requests, and provide high-quality service while ensuring compliance with firm policies and client guidelines.

Responsibilities

• Maintain comprehensive knowledge of assigned client, attorney, and matter portfolios
• Ensure client and matter data is accurately established and updated in a timely manner in accordance with firm policies and procedures; collaborate with the Rates team to confirm correct rate setup
• Revise prebills based on billing attorney instructions, post approved changes to the accounting system, and generate client invoices
• Ensure all billing requests and instructions comply with firm policies, client guidelines, and ethical standards; audit final invoices prior to client distribution
• Track and manage prebills to ensure timely review and processing
• Post finalized invoices to the accounting system and ensure all supporting documentation is properly and timely stored in iManage
• Manage complex, high-volume billing for assigned clients, attorneys, and/or practice groups
• Configure, maintain, and manage electronic billing profiles for assigned e-billing vendors, including new matter setup, timekeeper and rate approvals, task and activity codes, client billing guidelines, and follow-up on accounts receivable and reduced or rejected invoices
• Collaborate with Financial System Specialists to fulfill advanced reporting and analytical requests
• Oversee all billing activities for assigned electronic billing clients, attorneys, and other complex matters
• Monitor accounts receivable, unbilled time, and costs for assigned clients and matters to ensure timely billing and collection; proactively communicate with stakeholders to resolve issues or concerns
• Consult with attorneys and legal administrative assistants to identify solutions and best practices for meeting client billing requirements, utilizing the full functionality of the firm’s billing systems
• Effectively use reporting and inquiry tools within the firm’s billing systems, Microsoft Excel, and other reporting platforms to respond to information requests from clients, attorneys, and legal administrative assistants
• Deliver a high level of professional customer service and maintain positive working relationships with internal and external contacts; engage in routine communication with attorneys, client contacts, legal administrative assistants, and others both within and outside the firm
• Maintain strict confidentiality of all financial and client information encountered in the course of job responsibilities
• Perform special projects and other duties as assigned

Skills

• 2+ years of relevant experience
• Strong analytical skills with exceptional attention to detail
• Advanced electronic billing expertise across multiple client e-billing platforms, including BillBlast setup and maintenance
• Proficiency with Aderant Expert legal billing systems
• Advanced Microsoft Office skills, particularly Excel (e.g., VLOOKUPs, pivot tables, data analysis)
• Proven ability to resolve complex billing issues while adhering to firm policies and procedures
• Excellent organizational skills with the ability to manage high-volume work, meet deadlines, and balance competing priorities in a fast-paced environment
• Demonstrated commitment to delivering a high level of professional customer service to partners, legal administrative assistants, and administrative staff
• Strong written and verbal communication skills, including the ability to interpret and clearly explain complex billing and technical information to diverse audiences
• Ability to build and maintain positive working relationships within a team-oriented environment
• Thorough understanding of firm and finance department policies, with the ability to identify issues and ensure compliance
• Proven ability to maintain strict confidentiality of financial and client information
• Ability to work effectively under pressure and collaborate with billing team members and finance management
• 2+ years of previous experience in legal or professional services billing environment
• Knowledge of Aderant Expert and Microsoft Excel
• Bachelor's degree highly preferred

Qualifications

Must Haves

• 2+ years of relevant experience
• Strong analytical skills with exceptional attention to detail
• Advanced electronic billing expertise across multiple client e-billing platforms, including BillBlast setup and maintenance
• Proficiency with Aderant Expert legal billing systems
• Advanced Microsoft Office skills, particularly Excel (e.g., VLOOKUPs, pivot tables, data analysis)
• Proven ability to resolve complex billing issues while adhering to firm policies and procedures
• Excellent organizational skills with the ability to manage high-volume work, meet deadlines, and balance competing priorities in a fast-paced environment
• Demonstrated commitment to delivering a high level of professional customer service to partners, legal administrative assistants, and administrative staff
• Strong written and verbal communication skills, including the ability to interpret and clearly explain complex billing and technical information to diverse audiences
• Ability to build and maintain positive working relationships within a team-oriented environment
• Thorough understanding of firm and finance department policies, with the ability to identify issues and ensure compliance
• Proven ability to maintain strict confidentiality of financial and client information
• Ability to work effectively under pressure and collaborate with billing team members and finance management
• 2+ years of previous experience in legal or professional services billing environment
• Knowledge of Aderant Expert and Microsoft Excel

Nice to Haves

• Bachelor's degree highly preferred

Benefits

• This position may be performed remotely by qualified candidates who do not reside within commuting distance of one of our office locations.
• Opportunities to engage with firm and the community at large.
• A collaborative and diverse culture that values creativity and continuous improvement.