Regional Account Manager

Summary

Ambius is part of the Rentokil family of companies, a global provider of pest control and other services. The role manages the health, retention, and growth of a portfolio of mid-market accounts by overseeing service delivery, maintaining client relationships, analyzing account performance, resolving financial issues, and identifying expansion opportunities.

Responsibilities

• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate
• Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards
• Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs
• Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs
• Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services
• Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. This includes resolving complex billing disputes and coordinating with the collections team to remain within target
• Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present
• Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs
• Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts
• Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations
• This position will require frequent travel up to 50%

Skills

• * Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills
• * Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks
• * Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country
• * Analytical Thinking: Turns raw data into a compelling story of ROI
• * Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations
• * Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus)
• * Bachelor's Degree in a business or management-related field OR equivalent years of experience required
• * Demonstrated ability to execute on projects and initiatives
• * Excellent communication skills, both verbal and written
• * Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
• * Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
• * Ability to demonstrate financial knowledge and business acumen
• * Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
• * Strong attention to detail and sound decision-making skills
• * Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences

Qualifications

Must Haves

• * Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills
• * Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks
• * Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country
• * Analytical Thinking: Turns raw data into a compelling story of ROI
• * Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations
• * Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus)
• * Bachelor's Degree in a business or management-related field OR equivalent years of experience required
• * Demonstrated ability to execute on projects and initiatives
• * Excellent communication skills, both verbal and written
• * Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
• * Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
• * Ability to demonstrate financial knowledge and business acumen
• * Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
• * Strong attention to detail and sound decision-making skills
• * Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences

Benefits

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
• Many of our roles offer performance incentives
• Remote work arrangement