Partner Operations Manager

Summary

Ammortal develops immersive wellness technology for clinics, sports facilities, spas, and homes. The Partner Operations Manager owns fulfillment from signed deal through installation, activation, and handoff to Partner Success, while improving the supporting processes, systems, and reporting.

Responsibilities

• Pick up every deal automatically at commitment
• Verify order, configuration, and payment terms against what was sold
• Carry purchase agreement revisions through Legal to signature
• Run the partner kickoff with Sales and the PSM
• Enforce approved pricing and promotions
• Own the site readiness checklist: electrical, clearance, floor load, access, and freight
• Coordinate prerequisites, crew availability, and delivery windows with Operations and Field Service
• Own every customer-facing date through install and onsite training
• Run the Install Readiness Gate, with authority to hold a date until requirements are met
• Coordinate install day logistics with the partner
• Complete commercial closeout with Finance: payment reconciliation, invoicing, HubSpot asset capture, warranty registration, and filed sign-offs
• Track payment milestones and nudge partners ahead of due dates, handing late payments to Finance
• Confirm Onboarding Complete with the PSM and hand off the account
• Own the fulfillment pipeline in HubSpot, partnering with RevOps on how it evolves
• Maintain one fulfillment checklist and runbook
• Report on cycle time, gate holds, rework, and on-time installs
• Run a regular improvement cadence and feed what fulfillment can deliver back to Sales
• Partner with Ammortal's AI team on fulfillment tooling

Skills

• Working fluency in a CRM as a system of record: stages, required fields, task automation, and pipeline reporting
• Daily use of AI as a force multiplier, such as checklist scoring, redline review, partner communication drafting, and catching missed handoffs
• 4+ years in operations, fulfillment, project coordination, or post-sale delivery, including work tied to fixed install or delivery dates
• Ownership of a cross-functional process where you led through influence rather than direct authority
• Comfort holding a date: telling Sales a confirmed date isn't going out yet, and keeping the relationship strong afterward
• Clear written communication and the discipline to document decisions where others can find them
• HubSpot experience
• Asana (or a similar cross-department project management system)
• Experience in physical product, capital equipment, commercial fitness, hospitality, or wellness, where delivery involves site conditions, freight, and a crew
• Built an SOP or runbook from scratch and got others to actually use it

Qualifications

Must Haves

• Working fluency in a CRM as a system of record: stages, required fields, task automation, and pipeline reporting
• Daily use of AI as a force multiplier, such as checklist scoring, redline review, partner communication drafting, and catching missed handoffs
• 4+ years in operations, fulfillment, project coordination, or post-sale delivery, including work tied to fixed install or delivery dates
• Ownership of a cross-functional process where you led through influence rather than direct authority
• Comfort holding a date: telling Sales a confirmed date isn't going out yet, and keeping the relationship strong afterward
• Clear written communication and the discipline to document decisions where others can find them

Nice to Haves

• HubSpot experience
• Asana (or a similar cross-department project management system)
• Experience in physical product, capital equipment, commercial fitness, hospitality, or wellness, where delivery involves site conditions, freight, and a crew
• Built an SOP or runbook from scratch and got others to actually use it

Benefits

• Remote, US-based
• 80% health, dental, vision covered
• 25,000 options vesting over 4 years, 1 year cliff