Customer Success Manager, EMEA

Summary

Apryse provides document software development SDK technology for desktop, web, and mobile applications. The Customer Success Manager will manage customer relationships across the EMEA region, focusing on product adoption, satisfaction, retention, and expansion while maintaining data, improving processes, and collaborating cross-functionally.

Responsibilities

• Manage a portfolio of customers and ensure a consistent, high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks early and take proactive steps to address them
• Partner cross-functionally and collaborate effectively to drive outcomes
• Navigate customer conversations, balancing company priorities with customer needs
• Maintain accurate data, reporting, and internal documentation
• Take ownership of internal tools and workflows tied to customer management
• Contribute to process improvements and team efficiency

Skills

• • Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
• • Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• • Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus
• • Proven ability to collaborate across teams and build alignment
• • Strong negotiation and influencing skills with customers and internal stakeholders
• • Problem-solving mindset with the ability to think critically
• • Ability to work independently while knowing when to involve others
• • Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• • Excel/Google Sheets experience
• • Software Experience
• • Experience with data tools or reporting platforms
• • Exposure to customer-facing roles in fast-paced environments
• • Experience working cross-functionally with different teams
• • Process improvement or operational experience
• • Proven work experience as a Customer Success Manager or similar role preferred
• • Management, renewals or upsells experience would be a plus

Qualifications

Must Haves

• • Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
• • Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• • Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus
• • Proven ability to collaborate across teams and build alignment
• • Strong negotiation and influencing skills with customers and internal stakeholders
• • Problem-solving mindset with the ability to think critically
• • Ability to work independently while knowing when to involve others
• • Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• • Excel/Google Sheets experience
• • Software Experience
• • Experience with data tools or reporting platforms
• • Exposure to customer-facing roles in fast-paced environments
• • Experience working cross-functionally with different teams
• • Process improvement or operational experience

Nice to Haves

• • Proven work experience as a Customer Success Manager or similar role preferred
• • Management, renewals or upsells experience would be a plus

Benefits

• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment and the option to work from our office in Gent if preferred.