LTL Invoice Resolution Specialist

Summary

Armstrong Transport Group is a third-party logistics provider serving customers across the country. The LTL Invoice Resolution Specialist will research and resolve carrier invoice discrepancies, billing exceptions, accessorial charges, and other LTL-related financial issues while coordinating with carriers, agents, customers, and internal teams. The role also supports dispute tracking, billing accuracy, trend identification, audits, and process improvements.

Responsibilities

• Review LTL carrier invoices and identify discrepancies between quoted, contracted, and billed charges
• Research and resolve billing exceptions including reweighs, reclasses, accessorials, duplicate charges, minimum charges, and other carrier adjustments
• Validate carrier charges against pricing agreements, tariffs, shipment documentation, dimensions, weights, freight class, and applicable rules
• Submit and manage carrier billing disputes through resolution, including supporting documentation, follow-up, escalation, and credit verification
• Communicate directly with LTL carriers to challenge unsupported charges and obtain corrections, credits, or additional documentation
• Partner with ATG agents, operations, pricing, billing, claims, and accounting teams to resolve invoice issues efficiently and accurately
• Research shipment history, bills of lading, proofs of delivery, inspection reports, carrier notes, and other documentation needed to support dispute resolution
• Track open disputes and aging items, maintain clear notes, and proactively follow up until each issue reaches final resolution
• Help ensure customer billing remains accurate by identifying carrier-side errors before they impact customers whenever possible
• Identify recurring billing trends, carrier behavior, or process gaps and escalate opportunities for broader corrective action
• Maintain organized records of disputes, credits, approvals, and supporting documentation within ATG systems
• Provide clear, timely updates to internal stakeholders regarding the status, financial impact, and resolution of invoice discrepancies
• Support special projects, audits, and process improvements related to LTL billing accuracy and invoice resolution

Skills

• Transportation, logistics, billing, accounts payable, accounts receivable, or invoice-resolution experience required
• Strong attention to detail and a high degree of accuracy when reviewing rates, charges, and shipment documentation
• Strong analytical, investigative, and problem-solving skills
• Ability to manage a high volume of open issues while prioritizing by urgency, financial impact, and aging
• Strong written and verbal communication skills with the confidence to work directly with carriers and internal stakeholders
• Ability to follow an issue from initial research through final resolution without losing ownership or follow-up
• Comfort working with spreadsheets, transportation management systems, carrier portals, and standard business applications
• Ability to work effectively both independently and as part of a cross-functional team
• 2-3+ years of professional transportation, logistics, freight billing, or invoice-resolution experience
• Previous LTL billing or carrier invoice audit experience strongly preferred
• Familiarity with LTL pricing, freight classification, NMFC, carrier rules tariffs, accessorial charges, reweighs, and reclasses
• Experience researching and disputing carrier invoice adjustments or freight-bill exceptions
• Working knowledge of Microsoft Excel and experience reviewing large volumes of transactional data
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Demonstrated history of strong follow-through, organization, and professional communication
• Position may be based in Atlanta, Charlotte, or Chicago, with remote candidates considered

Qualifications

Must Haves

• Transportation, logistics, billing, accounts payable, accounts receivable, or invoice-resolution experience required
• Strong attention to detail and a high degree of accuracy when reviewing rates, charges, and shipment documentation
• Strong analytical, investigative, and problem-solving skills
• Ability to manage a high volume of open issues while prioritizing by urgency, financial impact, and aging
• Strong written and verbal communication skills with the confidence to work directly with carriers and internal stakeholders
• Ability to follow an issue from initial research through final resolution without losing ownership or follow-up
• Comfort working with spreadsheets, transportation management systems, carrier portals, and standard business applications
• Ability to work effectively both independently and as part of a cross-functional team

Nice to Haves

• 2-3+ years of professional transportation, logistics, freight billing, or invoice-resolution experience
• Previous LTL billing or carrier invoice audit experience strongly preferred
• Familiarity with LTL pricing, freight classification, NMFC, carrier rules tariffs, accessorial charges, reweighs, and reclasses
• Experience researching and disputing carrier invoice adjustments or freight-bill exceptions
• Working knowledge of Microsoft Excel and experience reviewing large volumes of transactional data
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Demonstrated history of strong follow-through, organization, and professional communication
• Position may be based in Atlanta, Charlotte, or Chicago, with remote candidates considered

Benefits

• Medical, dental, vision, flexible spending, and HSA benefits beginning the first of the month following the date of hire.
• Paid time off.
• Short- and long-term disability coverage.
• 401(k) with a 3.5% company match.