Summary
Miles IT is dedicated to providing highly customized technology solutions to help businesses operate more efficiently. The Onsite IT Consultant will provide flexible, customer-oriented support and technology implementation services to small and medium-sized business customers, focusing on troubleshooting and resolving technology-related issues.
Responsibilities
- Visit our customers in the Metro Area (for which you are applying) when an onsite presence is needed
- Troubleshoot and resolve computer and network related problems with the assistance of remote personnel
- Implement new technology with the assistance of remote personnel
- Identify technology solutions based on analysis of customer support needs
- Strong and consistent communication with customers
- Documenting work performed and other technical information for our clients
Skills
- At least 1 year experience in diagnosing and fixing hardware and software issues for both desktops and servers
- Experience installing and troubleshooting problems on WinXP, Windows7, Win2003/2008 Server, Active Directory, Exchange, DNS
- End-User and Help Desk experience in MS Office Suite and other common desktop applications
- Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
- Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
- Candidate must live within close proximity of Metro Area (for which you are applying)
- Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
Qualifications
Must Haves
- At least 1 year experience in diagnosing and fixing hardware and software issues for both desktops and servers
- Experience installing and troubleshooting problems on WinXP, Windows7, Win2003/2008 Server, Active Directory, Exchange, DNS
- End-User and Help Desk experience in MS Office Suite and other common desktop applications
- Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
- Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
- Candidate must live within close proximity of Metro Area (for which you are applying)
Nice to Haves
- Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
Benefits