Account Manager - NC/SC Territory

Summary

Ascend Learning is a healthcare and learning technology company that provides outcomes-based, data-driven solutions across the learning lifecycle. The Account Manager will develop sales strategies, close business, manage client needs, expand accounts, identify upsell and cross-sell opportunities, and support clients across North Carolina and South Carolina.

Responsibilities

• Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
• Build strategic road maps to drive positive outcomes and solutions to meet client needs
• Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
• Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
• Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
• Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights
• Provide exceptional customer collaboration and guidance, collect implementation details
• Develop and report on sales activity, forecasts, and market dynamics to management
• Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
• Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable

Skills

• * Bachelor's degree is required
• * 3+ years of sales account management experience within outside sales required
• * Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
• * Adept written communication for sales documentation
• * Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
• * Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
• * Average of 3 field travel days per week

Qualifications

Must Haves

• * Bachelor's degree is required
• * 3+ years of sales account management experience within outside sales required
• * Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
• * Adept written communication for sales documentation
• * Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
• * Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
• * Average of 3 field travel days per week

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program
• Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
• This position will work remote, living in North Carolina or South Carolina