International Account Manager Job Details | Ascend Learning, LLC

Summary

Ascend Learning is a leading healthcare and learning technology company that impacts lives through purpose-driven work. The International Account Manager will manage and nurture client relationships, focusing on supporting client needs, driving contract consumption, and identifying upselling opportunities.

Responsibilities

• Serve as the primary point of contact for our NASM international partners, providing exceptional service and support
• Build strong, lasting relationships by understanding client business needs, objectives and challenges
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and address any concerns proactively
• Act as a liaison between clients and internal teams to ensure effective communication and resolution of issues
• Track and monitor client contract usage to ensure optimal consumption of NASM and AFAA products
• Educate clients on the benefits and full potential of the solutions available within their contract
• Work with clients to identify and address any obstacles preventing full contract utilization, ensuring maximum ROI
• Follow strategies to enhance client loyalty and satisfaction, fostering long-term partnerships
• Analyze client usage, satisfaction, and overall engagement to assess renewal likelihood
• Drive renewal process, addressing any concerns that may impact retention and presenting new value propositions as needed
• Identify and propose upsell opportunities based on clients’ needs and business objectives
• Work collaboratively with sales and product teams to align offerings with client goals and future growth potential
• Provide clients with information about new or complementary products that could enhance their experience and address additional needs
• Maintain accurate records of client interactions, usage data, and progress in CRM
• Prepare reports and insights on client health, retention metrics, contract consumption, and upsell achievements
• Use data to improve strategies and identify trends that inform proactive client support initiatives

Skills

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience in account management, customer success, or B2B sales support
• Strong communication, negotiation, and relationship-building skills
• Ability to analyze data, understand key metrics, and develop actionable strategies
• Customer-Focused: Passionate about understanding client needs and providing tailored solutions
• Results-Oriented: Motivated to achieve retention and upsell targets
• Problem-Solver: Able to navigate challenges creatively to deliver positive outcomes
• Collaborative: Works well across teams to drive client success and company growth
• This position will include limited domestic and international travel for industry-related live events and in-person facility visits. Travel could be up to 10%
• Familiarity with CRM software and project management tools is a plus

Qualifications

Must Haves

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience in account management, customer success, or B2B sales support
• Strong communication, negotiation, and relationship-building skills
• Ability to analyze data, understand key metrics, and develop actionable strategies
• Customer-Focused: Passionate about understanding client needs and providing tailored solutions
• Results-Oriented: Motivated to achieve retention and upsell targets
• Problem-Solver: Able to navigate challenges creatively to deliver positive outcomes
• Collaborative: Works well across teams to drive client success and company growth
• This position will include limited domestic and international travel for industry-related live events and in-person facility visits. Travel could be up to 10%

Nice to Haves

• Familiarity with CRM software and project management tools is a plus

Benefits

• Health, dental, and vision insurance
• Company paid Life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program