Engineer, Field Service- "I & II"

Summary

ASM is a leading company in the advanced semiconductor industry, known for its innovative technology and collaborative culture. They are seeking Engineers I & II, Field Service to support their semiconductor equipment at customer sites, ensuring peak performance and safety. The role involves hands-on experience, troubleshooting complex issues, and providing customer-focused support while traveling domestically and internationally.

Responsibilities

• Install, maintain, and repair ASM semiconductor equipment at customer sites
• Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods
• Deliver clear, timely, customer‑focused support with a safety‑first mindset
• Document work performed and support updates to service procedures
• Support process improvements and contribute ideas to enhance tool performance
• Assist with customer escalations
• Lead troubleshooting of complex tool and process issues using structured diagnostic methods
• Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
• Analyze tool performance data to anticipate issues and propose targeted improvements
• Provide training and on‑the‑job guidance to newcomers on routine service tasks
• Identify operational risks and recommend minor process or procedure enhancements
• Document service activities and contribute updates to procedures and best practices
• Provide detailed field feedback to engineering and design teams and support beta testing
• Manage day‑to‑day customer engagements with a proactive, customer‑first approach
• Support escalations and collaborate with cross‑functional experts to drive resolution

Skills

• Bachelor's degree in Electromechanical Engineering or related field
• 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
• Ability to read and interpret electronic and electromechanical schematics
• Basic knowledge of safety protocols and cleanroom guidelines
• Ability to apply rules and procedures in own activities
• Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
• Clear written and verbal communication skills
• Ability to work independently and in a team
• Willing to travel up to as required for the role domestically and internationally
• Knowledge of safety procedures and cleanroom guidelines
• Proficiency with MS Office
• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master's degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office
• Semiconductor field service or capital equipment experience
• Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
• Experience writing procedures or process documentation
• Strong customer‑service mindset and organizational skills
• Familiarity with structured problem‑solving methods
• Experience supporting escalations or beta‑site activities
• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills

Qualifications

Must Haves

• Bachelor's degree in Electromechanical Engineering or related field
• 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
• Ability to read and interpret electronic and electromechanical schematics
• Basic knowledge of safety protocols and cleanroom guidelines
• Ability to apply rules and procedures in own activities
• Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
• Clear written and verbal communication skills
• Ability to work independently and in a team
• Willing to travel up to as required for the role domestically and internationally
• Knowledge of safety procedures and cleanroom guidelines
• Proficiency with MS Office
• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master's degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office

Nice to Haves

• Semiconductor field service or capital equipment experience
• Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
• Experience writing procedures or process documentation
• Strong customer‑service mindset and organizational skills
• Familiarity with structured problem‑solving methods
• Experience supporting escalations or beta‑site activities
• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills