Customer Account Specialist (Canton, MI)

Summary

Automated Media, Inc. is an information technology firm that develops and manages technology, consulting, billing, and systems solutions for automotive customers. The Customer Account Specialist will support Ford dealers, dealerships, distribution centers, and automotive field managers by handling inquiries, processing orders, resolving delivery concerns, and providing customer service and technical guidance.

Responsibilities

• Respond to inbound and outbound calls with car dealerships, distribution centers and automotive field managers
• Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities
• Ability to provide customer solutions through general knowledge of products, processes & provides support to team as needed
• Exhibit a strong focus on developing relationships
• Represent AMI with all Ford dealers
• Evaluate the customer’s needs and determine appropriate actions
• Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience
• Ensure the accurate processing of orders on a daily basis
• Interact with other departments to ensure timely responses to customer inquiries and orders
• Resolve customer concerns and questions as it relates to delivery issues
• Strive for one call resolution with every customer
• Display a professional manner when dealing with internal and external customers
• Complete all administrative documentation required
• Input critical notes to contact center management system
• Attend all training sessions, as required
• Exhibited basic proficiency with diagnostic skills and industry/product knowledge
• Other Duties as Assigned

Skills

• * 1+ year of sales/service experience. Automotive industry preferred
• * Office tools: Basic knowledge of Outlook, Word, Excel
• * Good communication & customer service skills
• * Remote and in office work
• * Detail-oriented
• * Customer Focus
• * Good communication skills
• * Continuous viewing from and inputting data to a computer screen
• * Sitting for long periods of time
• * General knowledge of car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands, preferred

Qualifications

Must Haves

• * 1+ year of sales/service experience. Automotive industry preferred
• * Office tools: Basic knowledge of Outlook, Word, Excel
• * Good communication & customer service skills
• * Remote and in office work
• * Detail-oriented
• * Customer Focus
• * Good communication skills
• * Continuous viewing from and inputting data to a computer screen
• * Sitting for long periods of time

Nice to Haves

• * General knowledge of car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands, preferred

Benefits

• Bonus
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching (50% on the dollar up to 7% of employee contribution)
• Remote and in office work