Account Mgr, Customer Service

Summary

Sensaria is part of Circle Graphics, a leader in producing grand and large-format digital graphics. The Account Manager is responsible for providing excellent customer service, handling orders, and addressing customer inquiries while collaborating with coworkers across departments.

Responsibilities

• Provide positive, reliable customer service with a proven track record
• Communicate via phone and e-mail quickly and knowledgeably
• Handle and/or escalate all customer issues/concerns
• Serve customers and accommodate their requests quickly and efficiently
• Understand all the steps necessary to complete each stage of a job through order entry, pre-press, print, post-press and shipping
• Traffic customer orders through our order management system
• Navigate through the order management system and apply notes where applicable
• Possess great product and production knowledge for out-of-home applications
• Interpretation of major drawing and page layout formats for artwork and color presentation

Skills

• Minimum two years' Account Management/general administrative experience
• Effective written and verbal communication skills, both internally and externally
• Excellent grammar and proofing skills
• Quick learner
• Ability to “multi-task” while also reassessing priorities on a continual basis
• Excellent attention to detail and follow through with communication and a sense of urgency for deadlines
• Computer skills, including MS Windows Office Suite and Outlook
• Ability to learn company customized software
• Must understand vague and implicit instructions, and react favorably in all work situations
• Must be approachable and responsive to a variety of people and issues
• Must be adaptable and flexible in dealing with a variety of people
• Must be able to resolve problems, handle conflict and make effective decisions under pressure
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion
• Ability to effectively present information and respond to questions from customers or other departments
• Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, and apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Computer graphics or design background helpful

Qualifications

Must Haves

• Minimum two years' Account Management/general administrative experience
• Effective written and verbal communication skills, both internally and externally
• Excellent grammar and proofing skills
• Quick learner
• Ability to “multi-task” while also reassessing priorities on a continual basis
• Excellent attention to detail and follow through with communication and a sense of urgency for deadlines
• Computer skills, including MS Windows Office Suite and Outlook
• Ability to learn company customized software
• Must understand vague and implicit instructions, and react favorably in all work situations
• Must be approachable and responsive to a variety of people and issues
• Must be adaptable and flexible in dealing with a variety of people
• Must be able to resolve problems, handle conflict and make effective decisions under pressure
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion
• Ability to effectively present information and respond to questions from customers or other departments
• Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, and apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Nice to Haves

• Computer graphics or design background helpful

Benefits

• Vacation days
• Sick days
• Paid holidays
• Paid maternity and paternity leave
• Paid floating holiday
• Medical
• Dental
• Vision
• 401K
• STD
• LTD
• Optional Life insurance
• Opportunities for professional development