Bally’s Corporation
Posted 3 days agoVerified live 2d ago
KYC Analyst
Brief overview
Remote
UndergradOr in progress
$54k–$58k/yrStated range
1+ yrsMinimum
Document Review and VerificationCustomer SupportOnline GamblingRisk ManagementOnline Payment SystemsGeoComplyLexisNexisSharePointMicrosoft ExcelSpanish
About the company
Bally’s Corporationballys.com
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
Job description
Summary
Bally’s Corporation operates gaming, casino, resort, and interactive entertainment businesses. The KYC Analyst will manage daily customer verification activities, support onboarding, investigate fraud and payment issues, and ensure KYC, AML, and responsible gaming processes comply with regulatory requirements.
Responsibilities
- This role will be responsible for carrying out the day-to-day processes within the KYC Team
- Monitor and action all ingoing and outgoing verification activity
- Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements
- Deal with incoming KYC related escalations from Customer Service
- Process member Cash Out requests in line with Group AML and KYC policies
- Monitor 3rd party payment systems to identify potential technical issues
- Problem solving and investigation of day-to-day issues
- Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships
- Verify member identity documents for multiple states & jurisdictions
- Act as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts
- Assist player onboarding during the KYC process
Skills
- 1+ year experience in document review/verification
- 1+ year in customer support/dealing with customer queries
- Experience troubleshooting and problem solving skills
- Collaborative attitude and strong work ethic
- Experience in online gambling or the banking industry
- Experience with Geocomply, LexisNexis and Sharepoint
- Experience or Intermediate skill in Excel/Office
- Experience of risk management, internet industry and online payment mechanisms
- Experience customer support/dealing with customer queries
- Experience in document review/verification
- Meticulous attention to detail and ability to learn quickly from mistakes
- Demonstrate fluency in both English and Spanish
Qualifications
Must Haves
- 1+ year experience in document review/verification
- 1+ year in customer support/dealing with customer queries
- Experience troubleshooting and problem solving skills
- Collaborative attitude and strong work ethic
- Experience in online gambling or the banking industry
- Experience with Geocomply, LexisNexis and Sharepoint
- Experience or Intermediate skill in Excel/Office
- Experience of risk management, internet industry and online payment mechanisms
- Experience customer support/dealing with customer queries
- Experience in document review/verification
- Meticulous attention to detail and ability to learn quickly from mistakes
Nice to Haves
- Demonstrate fluency in both English and Spanish
Benefits
- Competitive pay with performance bonuses
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office allowance to level up your remote set up
- Work-from-anywhere month (yes, really!)
- Downtown office with snacks, games and unbeatable energy
