PRT - Transition Associate

Summary

Banner Life Insurance Company is a provider of life insurance and pension risk transfer solutions. The PRT - Transition Associate supports the onboarding of new pension risk transfer business by coordinating with clients and internal teams, validating annuitant data, developing communications, and resolving transition issues. The role also manages risks and communicates transition updates to senior management and external clients.

Responsibilities

• Deliver a world-class customer experience to each client and their annuitants, ensuring the transition (onboarding) to Banner Life is efficient, accurate, and completed according to plan effective deadline
• Support Transition team members in the installation of new business by actively participating in internal and external meetings, developing effective means of communication, and ensuring cross functional departments receive accurate data
• Responsible for collaborating with clients, designated representatives, and internal partners to obtain annuitant data, and perform validation testing of annuitant mailings
• Develop effective communication materials to use with clients and annuitants during the transition phase
• Actively participate in identifying and resolving issues to ensure installation is completed timely, accurately, and efficiently
• Effectively communicate to all appropriate parties, including the client and senior management, to ensure everyone receives all information relevant to transition
• Identify, communicate, and manage risks through appropriate controls while ensuring timely escalation to leadership when warranted
• Perform other duties as assigned

Skills

• Defined Benefit Plan experience required
• Pension plan administration, retirement benefits, annuity, or financial services experience required
• 3+ years' experience in a customer service or related position required
• Extensive knowledge of Microsoft Office (Excel, Word, and Access) required
• Understanding of annuities and life insurance products
• Data reconciliation and/or data analytic skills
• Ability to work independently and/or in a team environment
• Strong project management, organizational, and problem-solving skills
• Ability to prioritize multiple tasks, work independently, and exercise good judgment
• Self-motivated, proactive, and detail-oriented with a strong sense of ownership
• Strong project management, organizational, and problem-solving skills
• Proven ability to build trust, maintain relationships, and lead through influence
• Exceptional oral and written communication skills
• High level of confidentiality, discretion, and professionalism
• Demonstrated ability to interact effectively with senior management and external clients
• Collaborative team player with a flexible, solution-oriented mindset
• Ability to work with minimal direction while exercising good judgment, demonstrating flexibility, and prioritizing multiple tasks with competing deadlines
• Self-starter with a strong sense of ownership and involvement
• Bachelor's degree from an accredited college and/or university preferred
• 1+ years project management experience preferred
• Project Management Professional (PMP), PRINCE2 or similar certification preferred

Qualifications

Must Haves

• Defined Benefit Plan experience required
• Pension plan administration, retirement benefits, annuity, or financial services experience required
• 3+ years' experience in a customer service or related position required
• Extensive knowledge of Microsoft Office (Excel, Word, and Access) required
• Understanding of annuities and life insurance products
• Data reconciliation and/or data analytic skills
• Ability to work independently and/or in a team environment
• Strong project management, organizational, and problem-solving skills
• Ability to prioritize multiple tasks, work independently, and exercise good judgment
• Self-motivated, proactive, and detail-oriented with a strong sense of ownership
• Strong project management, organizational, and problem-solving skills
• Proven ability to build trust, maintain relationships, and lead through influence
• Exceptional oral and written communication skills
• High level of confidentiality, discretion, and professionalism
• Demonstrated ability to interact effectively with senior management and external clients
• Collaborative team player with a flexible, solution-oriented mindset
• Ability to work with minimal direction while exercising good judgment, demonstrating flexibility, and prioritizing multiple tasks with competing deadlines
• Self-starter with a strong sense of ownership and involvement

Nice to Haves

• Bachelor's degree from an accredited college and/or university preferred
• 1+ years project management experience preferred
• Project Management Professional (PMP), PRINCE2 or similar certification preferred

Benefits

• 10 - 25 vacation days, depending on experience level and years of service
• 4 floating holidays, 2 personal days, & 2 wellness days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401 (k) savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits
• The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance.