Associate Field Service Engineer - Eau Claire, WI

Summary

Beckman Coulter Diagnostics, a Danaher operating company, is seeking an Associate Field Service Engineer to support client needs that directly impact patient health. The role involves troubleshooting, installation, and maintenance of Beckman Coulter equipment while ensuring excellent customer service and collaboration with internal teams.

Responsibilities

• Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Skills

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
• Must have a valid driver's license with an acceptable driving record
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
• 1+ years' experience of advanced troubleshooting
• Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
• A technical college major such as biomed, engineering, or related

Qualifications

Must Haves

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
• Must have a valid driver's license with an acceptable driving record
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity

Nice to Haves

• 1+ years' experience of advanced troubleshooting
• Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
• A technical college major such as biomed, engineering, or related

Benefits

• Bonus/incentive pay
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Flexible, remote working arrangements for eligible roles
• Remote work arrangement in which you can work remotely from your home