Employee Experience & Analytics Specialist

Summary

Beth Israel Lahey Health is a healthcare organization seeking an Employee Experience & Analytics Specialist to support employee-listening and experience initiatives. The role administers surveys and listening platforms, analyzes workforce data, creates dashboards and reports, and helps leaders and HR partners develop actionable improvement plans.

Responsibilities

• Support the design, administration, and evaluation of employee-listening and experience initiatives aligned with BILH priorities and WE CARE values
• Configure and deploy engagement, pulse, onboarding, exit, lifecycle, and targeted surveys; coordinate schedules, testing, communications, and follow-up activities
• Maintain listening platforms, dashboards, reporting hierarchies, demographic files, user access, survey templates, and other program resources
• Validate data, survey logic, reporting structures, and multilingual content to support accurate, timely, and high-quality results
• Apply sound survey and research practices to questionnaire design, administration, benchmarking, analysis, and interpretation of quantitative and qualitative feedback
• Analyze employee-listening and workforce data to identify key drivers, trends, experience gaps, workforce segments, strengths, and emerging concerns
• Create dashboards, presentations, summaries, and data narratives that make findings clear and actionable for technical and nontechnical audiences
• Support leaders and HR partners in interpreting results, identifying priorities, and developing focused, measurable action plans
• Develop action-planning resources, leader tools, communications, job aids, and reinforcement materials in partnership with Talent Development and Communications
• Maintain confidentiality, anonymity, data security, and appropriate access to sensitive employee information in accordance with established standards
• Coordinate project plans, milestones, risks, stakeholder input, quality checks, vendor deliverables, and status updates for assigned initiatives
• Support employee-lifecycle research and experience-design activities that identify friction and improvement opportunities at key employee touchpoints
• Track participation, action-planning progress, leader follow-through, employee-experience outcomes, and other measures; recommend improvements based on the data

Skills

• Bachelor's degree in Human Resources, People Analytics, Organizational Development, Business, Social Science, Research, Data Analytics, or a related field required; equivalent education and directly relevant experience may be considered
• Minimum of three years of experience in employee listening, employee experience, people or workforce analytics, HR analytics, organizational development, research, or a related field
• Experience supporting surveys, analytics, reporting, or employee-experience projects in a complex organization required
• Hands-on experience supporting survey deployment, configuration, testing, reporting, dashboards, user access, and data-quality review
• Knowledge of survey design, quantitative and qualitative analysis, data interpretation, confidentiality practices, and responsible handling of sensitive information
• Proficiency with Excel and experience using data-visualization or reporting tools such as Power BI, Tableau, or comparable solutions
• Ability to translate data into clear insights, visualizations, presentations, and practical recommendations for varied audiences
• Strong project coordination, organization, quality-control, problem-solving, communication, and attention-to-detail skills
• Ability to manage multiple priorities, build collaborative relationships, and maintain a service-oriented and employee-centered approach
• Ability to protect confidential employee information and work accurately across clinical, operational, and corporate settings with varied data structures, audiences, and timelines
• Experience in a complex, multi-entity healthcare system, academic medical center, or similarly complex organization
• Experience with enterprise listening platforms such as Glint, Press Ganey, Qualtrics, or comparable tools
• Experience with Workday or another enterprise HRIS and with integrating survey and workforce data
• Applied statistical, text-analytics, or open-comment analysis experience using SPSS, Python, R, or comparable tools
• Experience supporting employee-experience, action-planning, or lifecycle-listening programs

Qualifications

Must Haves

• Bachelor's degree in Human Resources, People Analytics, Organizational Development, Business, Social Science, Research, Data Analytics, or a related field required; equivalent education and directly relevant experience may be considered
• Minimum of three years of experience in employee listening, employee experience, people or workforce analytics, HR analytics, organizational development, research, or a related field
• Experience supporting surveys, analytics, reporting, or employee-experience projects in a complex organization required
• Hands-on experience supporting survey deployment, configuration, testing, reporting, dashboards, user access, and data-quality review
• Knowledge of survey design, quantitative and qualitative analysis, data interpretation, confidentiality practices, and responsible handling of sensitive information
• Proficiency with Excel and experience using data-visualization or reporting tools such as Power BI, Tableau, or comparable solutions
• Ability to translate data into clear insights, visualizations, presentations, and practical recommendations for varied audiences
• Strong project coordination, organization, quality-control, problem-solving, communication, and attention-to-detail skills
• Ability to manage multiple priorities, build collaborative relationships, and maintain a service-oriented and employee-centered approach
• Ability to protect confidential employee information and work accurately across clinical, operational, and corporate settings with varied data structures, audiences, and timelines

Nice to Haves

• Experience in a complex, multi-entity healthcare system, academic medical center, or similarly complex organization
• Experience with enterprise listening platforms such as Glint, Press Ganey, Qualtrics, or comparable tools
• Experience with Workday or another enterprise HRIS and with integrating survey and workforce data
• Applied statistical, text-analytics, or open-comment analysis experience using SPSS, Python, R, or comparable tools
• Experience supporting employee-experience, action-planning, or lifecycle-listening programs