Employer Partnerships Coordinator

Summary

Beth Israel Lahey Health is building a direct-to-employer business unit that delivers clinical, care management, pharmacy, and population health programs to employers and other health care purchasers. The Employer Partnerships Coordinator will support client account management, project coordination, reporting, employer onboarding, and business development activities across multiple partnerships.

Responsibilities

• Provide support for employer clients, ensuring responsiveness and routing requests to appropriate teams
• Track utilization, schedules, and service commitments across active accounts
• Contribute to client-facing materials for monthly utilization reviews; participate in meetings and data review
• Coordinate with clinical, IT, revenue cycle, and operations teams to support program commitments
• Support project plans and workstreams across several employer partnerships
• Identify and escalate risks or timeline slippage to senior leadership
• Update project tracking tools (e.g., Smartsheet or similar); document meeting notes, action items, and decisions
• Support onboarding of new employer clients, coordinating across functional teams internal to the health system
• Support business development efforts through researching prospective self-insured employers across the region
• Coordinate scheduling and follow-up for inbound and outbound business development activity; track pipeline activity
• Support attendance at NEEBC events, conferences, and employer coalition events

Skills

• 2 years of experience in a client facing project coordination or account support role
• Strong organization skills, comfortable managing several workstreams at once
• Excellent verbal and written communication skills, able to represent the health system professionally
• Proficiency with Microsoft Office products, including Excel based reporting and Powerpoint presentations
• Comfort leveraging AI tools for research and synthesis
• Curiosity about health care, employer benefits or health policy
• Experience in employee facing programs, employee benefits, health care policy or health care administration

Qualifications

Must Haves

• 2 years of experience in a client facing project coordination or account support role
• Strong organization skills, comfortable managing several workstreams at once
• Excellent verbal and written communication skills, able to represent the health system professionally
• Proficiency with Microsoft Office products, including Excel based reporting and Powerpoint presentations
• Comfort leveraging AI tools for research and synthesis
• Curiosity about health care, employer benefits or health policy

Nice to Haves

• Experience in employee facing programs, employee benefits, health care policy or health care administration

Benefits

• This is a hybrid role.
• As the DTE business grows, there will be meaningful opportunities to expand your scope and grow with the team.