Network Engineer

Summary

Beth Israel Lahey Health is a healthcare organization focused on caring for patients, colleagues, and communities. The Network Engineer supports a multi-vendor, multi-platform computing environment by installing, maintaining, monitoring, and troubleshooting network hardware, software, and services. The role also provides DNS/DHCP administration, network documentation, disaster recovery support, and rotating on-call technical assistance.

Responsibilities

• Participates in Change Management and Root Cause Analysis meetings as directed
• Documents all required activities in the BILH IT ticketing system
• Install, configure, and support various routers, switches, and wireless access points
• Install, configure, and support various vendor management applications dealing with routers, switches, wireless access points, circuit monitoring, and configuring management
• Install, configure, and support appliances dealing with DHCP and DNS services
• Provides detailed network diagrams, as needed, using Microsoft Visio
• Updates databases for items such as circuit IDs, pictures, and IP addressing
• Maintain and or update network equipment images and configurations
• As assigned by the Manager, IT Infrastructure prepares monthly reports for IT management on all relevant concerns
• Participates in the development of standards of practice to include: the physical layout of infrastructure wiring, networking products, and protocol compliance
• Participates in the development of disaster recovery practices for all network equipment device types
• Update the dept. Web page dealing with issues of importance to Network Services personnel and others with selected interests
• Monitor the Beth Israel Lahey Health computer network and recommend to the Manager, IT Infrastructure resolutions to concerns
• May be called to work off hours, weekends, and holidays to provide technical support to the Institution
• Responds to user complaints to research problems associated with the organization’s computer network
• Maintain inventory of necessary cables and parts routinely needed for daily operation
• Maintain hardware backups for critical network equipment
• Maintain serial #s for network equipment requiring service contracts
• Maintain licenses for network equipment requiring special licensing
• Provide administrative and technical support for DNS and DHCP services
• Assist senior staff and management with network design activities
• Assist senior staff with documenting disaster recovery practices for all network equipment device types
• Provide first-level on-call support on a rotating basis
• Additional responsibilities as assigned by the Manager, IT Infrastructure

Skills

• Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area
• Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
• Ability to set goals and determines how to accomplish defined results with some guidelines
• Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
• Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers
• Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows
• Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s)
• An associate's degree in M.I.S., Computer Science, Engineering, or a related field
• Cisco Certified Network Associate (CCNA)
• Three (3) years of Data Communications experience providing secure LAN/WAN and wireless services
• Direct experience configuring and supporting Cisco and Brocade equipment
• Demonstrated competency with the following technologies: Switching, Routing, 802.11b/g, a and n, Local and Metropolitan Ethernet, and DHCP/DNS services
• Familiarity with the following protocols: IP, EIGRP, OSPF, BGP, SNMP, Telnet, TFTP, FTP, and SFLOW. NETFLOW and WCCP
• Experience installing and configuring the following network hardware: Layer 2/3 Switches, Routers, Wireless Network Devices
• Experience supporting a cabling infrastructure to include: Cat 5E & 6 cable, riser cable, patch panels, and fiberoptics
• Experience supporting and maintaining IP network numbering schemes
• Experience with CiscoWorks, Brocade Network Advisor, and other network monitoring applications such asIntermapper
• Familiarity with deploying and administrating DHCP and DNS services
• Familiarity with supporting DWDM
• Familiarity with a high-speed multi-homed ISP environment
• Excellent written, verbal, presentation, and organizational skills

Qualifications

Must Haves

• Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area
• Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
• Ability to set goals and determines how to accomplish defined results with some guidelines
• Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
• Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers
• Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows
• Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s)
• An associate's degree in M.I.S., Computer Science, Engineering, or a related field
• Cisco Certified Network Associate (CCNA)
• Three (3) years of Data Communications experience providing secure LAN/WAN and wireless services
• Direct experience configuring and supporting Cisco and Brocade equipment
• Demonstrated competency with the following technologies: Switching, Routing, 802.11b/g, a and n, Local and Metropolitan Ethernet, and DHCP/DNS services
• Familiarity with the following protocols: IP, EIGRP, OSPF, BGP, SNMP, Telnet, TFTP, FTP, and SFLOW. NETFLOW and WCCP
• Experience installing and configuring the following network hardware: Layer 2/3 Switches, Routers, Wireless Network Devices
• Experience supporting a cabling infrastructure to include: Cat 5E & 6 cable, riser cable, patch panels, and fiberoptics
• Experience supporting and maintaining IP network numbering schemes
• Experience with CiscoWorks, Brocade Network Advisor, and other network monitoring applications such asIntermapper
• Familiarity with deploying and administrating DHCP and DNS services
• Familiarity with supporting DWDM
• Familiarity with a high-speed multi-homed ISP environment
• Excellent written, verbal, presentation, and organizational skills