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Beyond IT Support
Posted 166 days agoVerified live 1d ago
IT Bench Technician & Customer Service Representative
Brief overview
Bradenton, FLIn-person
High SchoolOr in progress
$20–$23/hrStated range
1+ yrsMinimum
Virus and malware removalData recoveryRoutine equipment maintenanceRepair documentationInventory managementProviding repair status updatesAnswering basic tech questionsProduct and service recommendationsUsing ticketing software or CRM systemsHandling billing and point-of-sale transactionsEscalating technical issuesKnowledge of Windows and macOSNetworking basicsCommunication and interpersonal skillsMultitaskingProblem-solving
About the company
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Beyond IT Supportbeyonditsupport.com
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas.
Job description
Summary
Beyond IT Support is seeking a reliable and tech-savvy individual to join their team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues as well as assisting customers with inquiries and technical support both in-person and over the phone.
Responsibilities
- Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices
- Install and configure operating systems, software applications, and hardware upgrades
- Perform virus/malware removal and data recovery
- Conduct routine maintenance and testing of equipment
- Document all repairs, parts used, and services performed
- Maintain a clean and organized workbench and inventory of parts/tools
- Greet and assist customers in-store and via phone/email with professionalism and courtesy
- Provide updates on repair status and estimated completion times
- Help customers with basic tech questions, service pricing, and product recommendations
- Open and close service tickets using ticketing software or CRM systems
- Handle basic billing and point-of-sale transactions
- Escalate complex issues to senior technicians or supervisors as needed
Skills
- High school diploma or equivalent required
- 1–2 years of experience in IT support, computer repair, or customer service
- Strong knowledge of Windows and macOS operating systems
- Familiarity with networking basics, virus removal tools, and diagnostic software
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- IT certifications (e.g., CompTIA A+, Network+)
Qualifications
Must Haves
- High school diploma or equivalent required
- 1–2 years of experience in IT support, computer repair, or customer service
- Strong knowledge of Windows and macOS operating systems
- Familiarity with networking basics, virus removal tools, and diagnostic software
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and problem-solving abilities
Nice to Haves
- IT certifications (e.g., CompTIA A+, Network+)
Benefits
- 401(k)
- 401(k) matching
- Company car
- Employee discounts
- Health insurance
- Paid time off
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on products and services
- Opportunities for professional growth and certification
