BICO
Posted 5 days agoVerified live 1d ago
Field Service Engineer- Chicago
Brief overview
Remote
UndergradOr in progress
$86k–$108k/yrStated range
3+ yrsMinimum
Field service engineeringSystem installationPreventive maintenanceTechnical supportElectromechanical systemsElectronic systemsBiomedical systemsAutomation systemsISO-compliant documentationCustomer-facing confidence
About the company
BICObico.com
BICO provides life science solutions to enable human organ and tissue production. It is a sub-organization of Cellink.
Job description
Summary
CELLINK is a leader in precision dispensing technologies supporting advanced life science applications. As a Field Service Engineer, you will install, maintain, and optimize high-precision systems across North America, acting as the trusted technical expert for customers.
Responsibilities
- Install and set up SCIENION and CELLENION systems at customer sites
- Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs
- Deliver customer training, provide technical support, and represent SCIENION at conferences
- Prepare technical quotations, service reports, and ISO-compliant documentation
Skills
- Bachelor's degree in an engineering discipline or a comparable technical qualification
- At least 3 years of experience in field service, technical support, or a related in-house service role
- Strong problem-solving ability, hands-on engineering skills, and a proactive mindset
- Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%
- Experience supporting electromechanical, electronic, biomedical, or automation-based systems
- Background in a customer-facing technical role within life sciences or a related industry
- Valid driver's license and access to a car for regional travel
Qualifications
Must Haves
- Bachelor's degree in an engineering discipline or a comparable technical qualification
- At least 3 years of experience in field service, technical support, or a related in-house service role
- Strong problem-solving ability, hands-on engineering skills, and a proactive mindset
- Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%
Nice to Haves
- Experience supporting electromechanical, electronic, biomedical, or automation-based systems
- Background in a customer-facing technical role within life sciences or a related industry
- Valid driver's license and access to a car for regional travel
Benefits
- 401K with company match
- PTO
- Health Benefits
- Investment in Professional and Personal Development
