EMR Integration Specialist

Summary

BillionToOne is a molecular diagnostics company developing prenatal and oncology testing technologies. The EMR Integration Specialist will implement EMR solutions, support healthcare providers and sales teams, provide troubleshooting and training, manage post-implementation relationships, and identify interoperability opportunities.

Responsibilities

• Collaborate with sales, healthcare providers/systems and/or their IT teams to implement EMR solutions in-person and virtually
• Act as subject matter expert and primary point-of-contact for our prenatal and oncology sales teams on all of BillionToOne’s EMR solutions
• Provide customer support, troubleshooting assistance, and end-user training on all solutions
• Lead key activities such as workflow assessment, roll-out planning, training plans, go-live support, etc
• Post-implementation, own the live customer relationship and act as the main point of contact for any issues, changes, etc
• Identify and champion new EMR solutions, vendor partnerships, and interoperability opportunities for BillionToOne
• Work closely with sales representatives and technical analysts to continuously evaluate and enhance the customer onboarding experience

Skills

• Minimum 3+ years of hands-on experience working in EMR systems or patient/provider portals, ideally at a diagnostic company or CLIA lab
• Strong understanding of CLIA labs, healthcare organizations, and EMR implementations and how to bridge together all 3
• Strong ability to build effective relationships with clients and staff at all levels
• Very tech-savvy – previous experience in a technical role is a plus
• Ability to work cohesively with cross-functional teams, both internally and externally, and effectively manage expectations
• Willingness to travel up to 50% throughout the US
• End-user experience in more than one common EMR vendor, including Epic, Cerner, athena, eClinicalWorks, etc
• Existing IT contacts at health systems/IDNs

Qualifications

Must Haves

• Minimum 3+ years of hands-on experience working in EMR systems or patient/provider portals, ideally at a diagnostic company or CLIA lab
• Strong understanding of CLIA labs, healthcare organizations, and EMR implementations and how to bridge together all 3
• Strong ability to build effective relationships with clients and staff at all levels
• Very tech-savvy – previous experience in a technical role is a plus
• Ability to work cohesively with cross-functional teams, both internally and externally, and effectively manage expectations
• Willingness to travel up to 50% throughout the US

Nice to Haves

• End-user experience in more than one common EMR vendor, including Epic, Cerner, athena, eClinicalWorks, etc
• Existing IT contacts at health systems/IDNs

Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Generous equity options offering
• Corporate bonus program
• Remote work