Product Builder, Operations

Summary

Blue Zones Health is building a healthcare organization that combines clinical care with lifestyle medicine, prevention, well-being, and community. The Product Builder, Operations translates operational pain points across claims, reporting, authorizations, and IPA operations into internal tools, automations, workflow fixes, and technical specifications while collaborating with product, operations, data, and engineering teams.

Responsibilities

• Partner with subject matter experts across claims, health plan reporting, authorizations, and other IPA operations to deeply understand workflows end-to-end
• Translate ambiguous operational pain points into concrete specs, then build or coordinate the build of the right solution
• Dig into data to answer your own questions using whatever tools get you there fastest, looping in the data team for deeper analysis or complex reporting when needed
• Maintain a clear line of sight between technical solutions, operational efficiency, and organizational goals
• Use Claude Code and other AI-assisted development tools to prototype and/or ship small internal tools, automations, and workflow fixes
• Identify where manual, repeatable ops work can be automated; build simpler automations yourself and partner with engineering on anything more technical
• Embrace a bias toward building the thing rather than waiting for a perfect spec
• Ensure all builds maintain strict adherence to HIPAA requirements and PHI security practices
• Work across SharePoint, Notion, and our internal platform to keep documentation, data, and workflows connected rather than siloed
• Partner closely with the Director of Product, operational teams, and engineering to align internal tooling with broader organizational roadmaps
• Communicate effectively with both technical and non-technical stakeholders, gathering requirements and pushing back constructively when necessary
• Foster a culture where operational problems are met with creative, builder-first problem solving

Skills

• 3–5 years of experience in an operations, technical PM, or product-builder-type role
• Genuine comfort with data—ability to look at a dataset and reason about it across spreadsheets, scripts, or queries
• Hands-on experience or genuine comfort working in Claude Code or similar AI-assisted dev tools to build real things
• Strong understanding of HIPAA requirements and PHI security practices
• Demonstrated ability to work directly with subject matter experts to translate real operational workflows into working tools
• Deep curiosity about how workflows and systems actually work, not just what they're supposed to do
• Familiarity with product thinking and frameworks (e.g., opportunity solution trees) applied practically
• Strong stakeholder communication skills, comfortable presenting to and collaborating with technical and non-technical stakeholders alike
• Experience with claims processing, IPA operations, or health plan reporting
• Experience working in delegated health systems and value-based care models
• Familiarity with EZ-CAP or similar core administrative health systems
• Broader healthcare or regulated industry experience
• Analytical or scientific background (e.g., a field that trained you to reason rigorously about data)

Qualifications

Must Haves

• 3–5 years of experience in an operations, technical PM, or product-builder-type role
• Genuine comfort with data—ability to look at a dataset and reason about it across spreadsheets, scripts, or queries
• Hands-on experience or genuine comfort working in Claude Code or similar AI-assisted dev tools to build real things
• Strong understanding of HIPAA requirements and PHI security practices
• Demonstrated ability to work directly with subject matter experts to translate real operational workflows into working tools
• Deep curiosity about how workflows and systems actually work, not just what they're supposed to do
• Familiarity with product thinking and frameworks (e.g., opportunity solution trees) applied practically
• Strong stakeholder communication skills, comfortable presenting to and collaborating with technical and non-technical stakeholders alike

Nice to Haves

• Experience with claims processing, IPA operations, or health plan reporting
• Experience working in delegated health systems and value-based care models
• Familiarity with EZ-CAP or similar core administrative health systems
• Broader healthcare or regulated industry experience
• Analytical or scientific background (e.g., a field that trained you to reason rigorously about data)