Partner Success Manager - Remote/CT, MA, RI

Summary

Brook Health is The Remote Care Company, focused on providing a connected operating system for chronic care management. The Partner Success Manager is responsible for managing healthcare partnerships, ensuring partner satisfaction, retention, and growth through effective relationship management and performance analysis.

Responsibilities

• Owns the day-to-day relationship for a book of partner accounts, building trust across clinical, operational, and executive contacts
• Serves as the first point of contact and the escalation path for partner questions and issues
• Develops and maintains an account plan for each partner, aligning Brook’s capabilities to their goals
• Drives adoption and utilization of Brook’s Remote Care services toward measurable clinical and financial outcomes
• Leads regular business reviews that land on clear outcomes and next steps
• Identifies and qualifies expansion opportunities, and partners with the Partner Success team on renewals and enterprise-level conversations
• Tracks partner satisfaction and retention risk and builds mitigation plans for at-risk accounts
• Translates partner performance data into clear, useful updates for partner stakeholders
• Ensures partner feedback reaches Product, Clinical Operations, and leadership
• Coordinates across Partner Operations, Product, and Data to deliver on partner commitments

Skills

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners
• Track record of driving retention, adoption, and satisfaction across a book of accounts
• Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders
• Strong organization and analytical comfort — interprets performance data and turns it into action
• Excellent written and verbal communication
• Bachelor's degree or equivalent experience
• Comfortable using AI tools to work efficiently, with the judgment to verify output
• Experience with health systems, ACOs, FQHCs, or value-based care organizations
• Direct experience with Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or related Remote Care services
• Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)

Qualifications

Must Haves

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners
• Track record of driving retention, adoption, and satisfaction across a book of accounts
• Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders
• Strong organization and analytical comfort — interprets performance data and turns it into action
• Excellent written and verbal communication
• Bachelor's degree or equivalent experience
• Comfortable using AI tools to work efficiently, with the judgment to verify output

Nice to Haves

• Experience with health systems, ACOs, FQHCs, or value-based care organizations
• Direct experience with Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or related Remote Care services
• Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)

Benefits

• Medical, dental, and vision — Brook pays 100% of premiums for you and your children and 50% for a spouse or domestic partner
• Brook-funded HSA contribution (prorated by hire date)
• Medical concierge
• Mental health at no cost through Spring Health
• Flexible PTO
• Dedicated sick time
• A generous holiday schedule
• Employer-paid life, AD&D, and short- and long-term disability
• 401(k) with company match
• An emergency-savings match
• Employee referral bonus