Technical Support Engineer

Summary

BusRight is building a modern operating system for school transportation, supporting routing, driver navigation, GPS tracking, student transportation data, and family communication. The Technical Support Engineer will investigate complex system and production issues across software, APIs, data integrations, GPS systems, hardware, and code, while building and maintaining TypeScript and JavaScript tools. The role also owns complex customer-reported issues through resolution and collaborates with Engineering, Product, Customer Success, and customers.

Responsibilities

• Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware
• Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes
• Write new TypeScript and JavaScript scripts to solve technical and operational problems
• Maintain and improve existing internal scripts and tools as requirements and systems evolve
• Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows
• Work with APIs and large datasets to investigate issues and build solutions
• Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps
• Troubleshoot Student Information System integrations and data synchronization issues
• Investigate GPS, tablet, connectivity, and other deployed hardware behavior
• Identify repetitive work and replace it with automation, tooling, or better internal systems
• Use AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving
• Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams

Skills

• 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
• Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
• Experience debugging software and investigating production system behavior
• Experience working with APIs, logs, backend systems, integrations, and structured data
• Comfortable building internal tools and scripts to solve problems that do not have an existing solution
• Comfortable maintaining code and tooling after the initial solution is built
• Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
• Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
• Strong communication skills and the ability to explain technical findings clearly
• A strong sense of ownership and willingness to drive problems through resolution
• Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process
• Experience with or strong interest in using AI as part of everyday engineering work

Qualifications

Must Haves

• 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
• Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
• Experience debugging software and investigating production system behavior
• Experience working with APIs, logs, backend systems, integrations, and structured data
• Comfortable building internal tools and scripts to solve problems that do not have an existing solution
• Comfortable maintaining code and tooling after the initial solution is built
• Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
• Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
• Strong communication skills and the ability to explain technical findings clearly
• A strong sense of ownership and willingness to drive problems through resolution
• Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process
• Experience with or strong interest in using AI as part of everyday engineering work