Collector, Associate

Summary

Accendra Health helps make healthcare more accessible by delivering essential products and services beyond traditional care settings through its Apria and Byram Healthcare brands. The Collector, Associate services customer needs by accurately billing accounts, securing timely remittance, resolving billing issues, and following up with payers to support uninterrupted cash flow.

Responsibilities

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette
• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Answers questions from customers, clerical staff, and insurance companies
• Identifies and resolves patient billing complaints
• Handles customer collection calls
• Familiar with medical terminology and insurances HCPC/ICD-9 codes
• Documents activities in ERP system in an efficient accurate and timely manner
• Ensures the billing activity is handled correctly
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments
• Ability to edit and resubmit claims for payment
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper
• Working knowledge of Microsoft Office, particularly Word and Outlook
• Provide feedback to Group Team Lead regarding issues regarding accounts
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

Skills

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette
• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Familiar with medical terminology and insurances HCPC/ICD-9 codes
• Ability to evaluate and secure the needed Rx's, PA's and medical justification to facilitate payment of claims for initial and review/appeals payments
• Ability to edit and resubmit claims for payment
• Working knowledge of Microsoft Office, particularly Word and Outlook

Qualifications

Must Haves

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette
• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Familiar with medical terminology and insurances HCPC/ICD-9 codes
• Ability to evaluate and secure the needed Rx's, PA's and medical justification to facilitate payment of claims for initial and review/appeals payments
• Ability to edit and resubmit claims for payment
• Working knowledge of Microsoft Office, particularly Word and Outlook

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs