Associate Collections Analyst

Summary

BILL is a fintech company that helps businesses automate financial processes and manage operations. The Associate Collections Analyst will support the Collections team by managing account reviews, identifying effective client outreach strategies, executing revenue recovery plans, and optimizing collection processes.

Responsibilities

• In this role, you will be a key member of the BILL Collections team, driving the execution of both operational and strategic initiatives
• Our team manages the complete collections lifecycle for BILL's products
• This includes performing account-level reviews to identify the most effective client outreach strategies and executing plans to maximize revenue recovery
• You should be a strong individual contributor capable of optimizing collection processes to meet essential financial goals

Skills

• 0 - 2 years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry
• A proven ability to learn, adapt, and train on new processes and procedures
• Logical and rational thinking skills with demonstrated data analysis and investigative techniques
• Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously
• Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization
• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
• A degree in Accounting, Finance, or Operations Management

Qualifications

Must Haves

• 0 - 2 years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry
• A proven ability to learn, adapt, and train on new processes and procedures
• Logical and rational thinking skills with demonstrated data analysis and investigative techniques
• Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously
• Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization

Nice to Haves

• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards
• A degree in Accounting, Finance, or Operations Management

Benefits

• Remote-first work environment
• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan
• Flexible spending and health savings accounts
• Paid holidays
• Paid time off
• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs