Collector I or II

Summary

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services. The Collector I or II resolves outstanding insurance account balances, manages related documentation and patient account notes, uses computer and electronic payor systems, and supports process and procedure improvements.

Responsibilities

• The Collector II shall be responsible for resolving all outstanding insurance account balances over 30 days old and any related documentation in order to receive payment in a timely manner
• The Collector will utilize multiple computer systems and electronic payor systems on a daily basis
• This individual shall be instrumental in facilitating organizational and departmental process and procedure improvements
• Additionally, the Collector is responsible for updating patient account notes to reflect the aggressive collection logic necessary for expediting payments
• This position may have additional duties assigned that are within scope of the role

Skills

• High school diploma or equivalent
• At least 1 year of data entry required
• PC experience required with knowledge of Excel and Word applications
• Ability to read and write proficiently
• Good math skills
• Excellent communication skills, both verbal and written
• Position requires sitting for 70% of the workday and mobility 30% of the workday
• There is occasional stooping, bending, kneeling, and crouching
• There is frequent reaching, use of hands and repetitive action
• Requires occasional lifting or carrying up to 20 pounds, pushing/pulling up to 20 pounds
• There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person
• Continuous visual acuity at close and distant range
• Previous background of working in a healthcare related field, with knowledge of third party payers for at least 1 year preferred
• Previous background working with healthcare insurance companies to resolve payment complications preferred
• Healthcare collection experience preferred
• CPAT/CPAR certification preferred

Qualifications

Must Haves

• High school diploma or equivalent
• At least 1 year of data entry required
• PC experience required with knowledge of Excel and Word applications
• Ability to read and write proficiently
• Good math skills
• Excellent communication skills, both verbal and written
• Position requires sitting for 70% of the workday and mobility 30% of the workday
• There is occasional stooping, bending, kneeling, and crouching
• There is frequent reaching, use of hands and repetitive action
• Requires occasional lifting or carrying up to 20 pounds, pushing/pulling up to 20 pounds
• There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person
• Continuous visual acuity at close and distant range

Nice to Haves

• Previous background of working in a healthcare related field, with knowledge of third party payers for at least 1 year preferred
• Previous background working with healthcare insurance companies to resolve payment complications preferred
• Healthcare collection experience preferred
• CPAT/CPAR certification preferred