Sales Engineer II

Summary

Cable One/Sparklight is a telecommunications company focused on keeping customers and associates connected. The Sales Engineer II provides technical sales support, leads customer discovery, recommends connectivity and technology solutions for small and medium-sized businesses, and supports presentations, proposals, training, and cross-functional customer success.

Responsibilities

• Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams
• Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans
• Recommend right-sized solutions for small and medium-sized businesses
• Provide technical consultation to business owners, operators, and sales associates throughout the sales process
• Conduct live and remote product presentations and demonstrations
• Translate technical features into clear customer benefits and practical business outcomes
• Create accurate technical configurations and solution recommendations for proposals and sales quotes
• Develop customer use cases that demonstrate how Sparklight products solve common business challenges
• Train sales and customer care associates on product functionality, positioning, discovery, and new offerings
• Create sales enablement materials, technical guides, and other resources that improve product knowledge and sales confidence
• Partner with Sales, Product, Customer Care, Operations, and Project Management to support successful customer experiences
• Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps
• Monitor recurring product or customer issues and escalate significant concerns to the appropriate teams
• Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses

Skills

• Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role
• Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation
• Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity
• Bachelor's or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience
• Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials
• Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
• Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations
• Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training
• Ability to explain technical concepts to customers and associates with varying levels of technical experience
• Ability to assess customer needs, troubleshoot technical concerns, and recommend practical, right-sized solutions
• Strong organizational skills with the ability to manage multiple sales-support requests and priorities
• Creative thinking and adaptability in a fast-paced sales and customer-service environment
• Self-starter with the ability to work independently and collaboratively across multiple teams
• Experience supporting or consulting with small and medium-sized businesses is preferred

Qualifications

Must Haves

• Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role
• Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation
• Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity
• Bachelor's or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience
• Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials
• Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
• Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations
• Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training
• Ability to explain technical concepts to customers and associates with varying levels of technical experience
• Ability to assess customer needs, troubleshoot technical concerns, and recommend practical, right-sized solutions
• Strong organizational skills with the ability to manage multiple sales-support requests and priorities
• Creative thinking and adaptability in a fast-paced sales and customer-service environment
• Self-starter with the ability to work independently and collaboratively across multiple teams

Nice to Haves

• Experience supporting or consulting with small and medium-sized businesses is preferred

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area