Outbound Business Account Representative

Summary

Cable One is a telecommunications company that values connection and community. They are seeking an Outbound Business Account Representative to engage with small and mid-sized businesses, promoting Sparklight's broadband, phone, and cable services.

Responsibilities

• Following up with our current customers to make sure they are happy with their current services. Upsell services by asking discovery questions and presenting additional options that may better fit their needs
• Making outbound calls to connect with potential business customers to present Sparklight’s communication packages
• Providing high level customer service by ensuring all customer data is entered accurately into the SalesForce system
• Use your learned expertise of Sparklight's products to assist our customers with their questions about our services. Help show why switching to Sparklight is the best choice

Skills

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers
• We are looking for outgoing individuals! Be able to direct conversations and close sales
• We are looking for three to six months of related experience and/or training
• Previous outbound telemarketing experience in a call center is preferred
• We would prefer candidates with an Associate's degree or higher

Qualifications

Must Haves

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers
• We are looking for outgoing individuals! Be able to direct conversations and close sales
• We are looking for three to six months of related experience and/or training

Nice to Haves

• Previous outbound telemarketing experience in a call center is preferred
• We would prefer candidates with an Associate's degree or higher

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment