Care Plus NJ
Posted 145 days agoVerified live 1d ago
IT Help Desk Technician
Brief overview
Rochelle Park, NJIn-person
UndergradOr in progress
$55k–$60k/yrStated range
2+ yrsMinimum
Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingOperating system installation and configurationApplication support (Windows, Office365)Active Directory managementUser account managementAccess rights managementIT documentationOnboarding and offboarding supportIT asset inventory managementVendor invoice trackingUser training and orientationSecurity patch managementSoftware update management
About the company
Care Plus NJcareplusnj.org
Care Plus NJ is an Integrated mental health care provider in northern New Jersey.
Visa sponsorship history
2 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.0%approval rate
$59,259median wage / yr
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20241
Top sponsored roles
CLINICAL INFORMATICS SPECIALISTBehavioral Health RN
Job description
Summary
Care Plus NJ is a leader in mental health and a pioneer in integrated care in Northern New Jersey. As the IT Help Desk Technician, you will provide technical support to the agency, serving as the first point of contact for IT inquiries and diagnosing and resolving various hardware, software, and network issues.
Responsibilities
- Respond to staff inquiries via phone, email, in person, virtually or electronic system in a timely & professional manner
- Diagnose & resolve hardware, software & network issues for desktops, laptops, mobile devices and peripherals
- Ensures cases are logged, prioritized, and resolved in a timely manner
- Install, configure & maintain operating systems & applications (Windows, Office365 etc)
- Manage user accounts, permissions & access rights in Active Directory & other systems
- Document support interactions, solutions, policies & procedures per IT requirements
- Assist with onboarding & offboarding processes, including device set up & account provisioning
- Maintain inventory of IT assets, network backups, submit and keep track of vendor invoices
- Provide orientation, guidance & training to users on how to operate new software and computer equipment
- Maintain the latest security patches are installed & the latest software is updated
Skills
- Associate's degree in IT, Computer Science, Network Administration or related technical field, from an accredited college
- 2-3 years of experience required
- COMPTIA A+ Certification required
- COMPTIA Network+ Certification
Qualifications
Must Haves
- Associate's degree in IT, Computer Science, Network Administration or related technical field, from an accredited college
- 2-3 years of experience required
- COMPTIA A+ Certification required
Nice to Haves
- COMPTIA Network+ Certification
Benefits
- Health & Dental Coverage
- Life & AD&D insurance; STD & LTD coverage
- Generous Paid Time Off
- Competitive Hourly Wages and Premium Holiday Compensation
- 403B Plan and Tuition Reimbursement
- Employee Discount and Rewards Program
More jobs like this
e
I
