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eMazzanti Technologies
Posted 136 days agoVerified live 14h ago
IT Help Desk
Brief overview
Hoboken, NJIn-person
UndergradOr in progress
1 H-1B approvalsDept. of Labor
Working within a ticketing systemRemote maintenanceCustomer service and phone communicationProblem analysis and resolutionProactive issue identificationKnowledge of Microsoft Office 365Knowledge of Watchguard FirewallsTechnical aptitudeWritten and verbal communicationWindows Operating SystemsActive Directory
About the company
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eMazzanti Technologiesemazzanti.net
eMazzanti Technologies provides IT consulting services for businesses ranging from home offices to multinational corporations.
Visa sponsorship history
3 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
50%approval rate
$60,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
Top sponsored roles
Marketing Associate
Job description
Summary
eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction.
Responsibilities
- Understand and solve customer technical problems over the phone or in-person as needs warrant
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion
- Monitor and troubleshoot back up or other regularly scheduled client work
- Work within a ticketing system to track and escalate customer problems
- Maintain a positive phone demeanor and ensure customer satisfaction
- Perform remote maintenance as needed
- Other duties as assigned
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others
- Spot themes and proactively work to solve them
Skills
- Understand and solve customer technical problems over the phone or in-person as needs warrant
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion
- Monitor and troubleshoot back up or other regularly scheduled client work
- Work within a ticketing system to track and escalate customer problems
- Maintain a positive phone demeanor and ensure customer satisfaction
- Perform remote maintenance as needed
- Other duties as assigned
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others
- Spot themes and proactively work to solve them
- Love of working in a fast paced environment
- Good written and verbal skills
- Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
- Technical Aptitude
- Desire to make people happy when you solve their computer problem
- Solid attendance record
- Technical Certification or Degree in Computer Science
Qualifications
Must Haves
- Understand and solve customer technical problems over the phone or in-person as needs warrant
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion
- Monitor and troubleshoot back up or other regularly scheduled client work
- Work within a ticketing system to track and escalate customer problems
- Maintain a positive phone demeanor and ensure customer satisfaction
- Perform remote maintenance as needed
- Other duties as assigned
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others
- Spot themes and proactively work to solve them
- Love of working in a fast paced environment
- Good written and verbal skills
- Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
- Technical Aptitude
- Desire to make people happy when you solve their computer problem
- Solid attendance record
- Technical Certification or Degree in Computer Science
Benefits
- Offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure
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