Business Analyst - Workforce Development Software

Summary

Career Team is a leading workforce development organization on a mission to transform lives. The Business Analyst will own discovery and requirements for a workforce development SaaS platform, translating program and policy needs into build-ready user stories and supporting delivery through UAT and go-live.

Responsibilities

• Attend client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up)
• Write clear user stories, acceptance criteria, process maps, and configuration/business rules
• Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes
• Support integrations and data mapping (imports/exports, APIs) and reporting requirements
• Plan and execute UAT with customers; triage defects and validate fixes

Skills

• 2+ Years in workforce development with program domain knowledge (WIOA, labor exchange, eligibility, intake, reporting, performance)
• Strong facilitation and documentation skills; can turn complex processes into testable requirements
• Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics
• Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we're proud to put our name on
• Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative
• Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast
• Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together
• Cross-functional problem-solving: Work hand in hand with the operations and client-facing teams when financial issues arise, before they become escalations
• Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!

Qualifications

Must Haves

• 2+ Years in workforce development with program domain knowledge (WIOA, labor exchange, eligibility, intake, reporting, performance)
• Strong facilitation and documentation skills; can turn complex processes into testable requirements
• Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics
• Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we're proud to put our name on
• Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative
• Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast
• Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together
• Cross-functional problem-solving: Work hand in hand with the operations and client-facing teams when financial issues arise, before they become escalations
• Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!