Customer Service Consultant - Richmond (Remote)

Summary

CarMax is a used-car retailer focused on transparency and customer experience. The Customer Service Consultant connects online and in-store customers, responds to sales leads and inquiries, recommends vehicles, supports financing and delivery arrangements, and works toward sales targets while providing excellent service.

Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Skills

• Thrive in a fast-paced sales environment
• Good listening skills and strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies, strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Candidates must live within 100 miles of the Customer Experience Center (CEC) location
• Sales and customer service experience, in an area such as retail, is preferred

Qualifications

Must Haves

• Thrive in a fast-paced sales environment
• Good listening skills and strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies, strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Candidates must live within 100 miles of the Customer Experience Center (CEC) location

Nice to Haves

• Sales and customer service experience, in an area such as retail, is preferred

Benefits

• Remote work in Richmond, Virginia
• Paid sick time: up to 48 hours per year accrued on a per-pay-period basis for full-time hourly or commission/incentive-eligible associates
• Paid vacation time: between 80 and 200 hours per year after a 90-day waiting period, depending on years of continuous service, for full-time hourly or commission/incentive-eligible associates
• Paid scheduled holidays: 8 hours of pay for each of 6 paid scheduled holidays per year for full-time hourly or commission/incentive-eligible associates
• 1 floating holiday per year for full-time hourly or commission/incentive-eligible associates
• Holiday Premium Pay when a full-time hourly or commission/incentive-eligible associate works on a scheduled holiday due to business need
• Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval