Customer Service Consultant - Henderson (Remote)

Summary

CarMax is a national retailer of used cars focused on transparency, innovation, and customer experience. The Customer Service Consultant role connects customers’ online and in-store experiences by responding to inquiries, recommending vehicles, and guiding customers through sales, financing, appraisal, and delivery processes. The role also requires meeting performance targets and obtaining an Automotive Salesperson License where applicable.

Responsibilities

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel)

Skills

• Previous sales or customer service experience, ideally in retail or similar environments
• Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset
• Excellent written and verbal communication skills, with attention to detail
• Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
• Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel)

Qualifications

Must Haves

• Previous sales or customer service experience, ideally in retail or similar environments
• Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset
• Excellent written and verbal communication skills, with attention to detail
• Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
• Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel)

Benefits

• Paid sick, vacation, and holiday time for CarMax Associates, except as otherwise required by state law.
• Full-time hourly or commission/incentive-eligible associates can earn up to 48 hours of sick time per year, accrued on a per-pay-period basis.
• Full-time hourly or commission/incentive-eligible associates receive between 80 hours and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service with the Company.
• Full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of 6 paid scheduled holidays per year, plus 1 floating holiday.
• Full-time hourly or commission/incentive-eligible associates who work on a scheduled holiday due to business need are eligible for Holiday Premium Pay.
• Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.