Specialist, Loss Mitigation FHA Claims

Summary

Carrington Mortgage Services provides mortgage loan servicing assistance to borrowers and investors. The Specialist, Loss Mitigation FHA Claims role prepares, files, reconciles, and follows up on FHA home retention claims while maintaining accurate documentation and ensuring compliance with investor, insurer, and company requirements.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements
• Follow up semi-daily on all outstanding claim proceeds
• Perform a loan-level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness, including all escrow and corporate advances. Correct error files when identified by cancelling the claim and/or processing a refund request to HUD
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds
• Review, follow up, and ensure the timely and accurate completion of all regularly scheduled steps
• Input the completion date on the date the action occurs
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed
• Perform routine follow-up on a daily basis
• Keep Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, processing delays, etc
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes
• Ensure all claim documents are imaged timely
• Maintain and control the HUD audit file
• Perform other duties as assigned

Skills

• Understanding of the loss mitigation and claims process
• Excellent written and oral communication, organizational and time management skills
• Ability to communicate effectively with all levels both internally and externally
• Strong attention to detail and ability to problem solve
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
• Ability to handle multiple tasks under pressure and changing priorities
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS
• Ability to make decisions that have moderate impact on immediate work unit
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact
• Ability to manage work in order to meet strict deadlines
• High School Diploma or equivalent work experience
• Some college
• One (1) to two (2) years' mortgage servicing default experience
• Previous FHA claims experience

Qualifications

Must Haves

• Understanding of the loss mitigation and claims process
• Excellent written and oral communication, organizational and time management skills
• Ability to communicate effectively with all levels both internally and externally
• Strong attention to detail and ability to problem solve
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
• Ability to handle multiple tasks under pressure and changing priorities
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS
• Ability to make decisions that have moderate impact on immediate work unit
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact
• Ability to manage work in order to meet strict deadlines
• High School Diploma or equivalent work experience

Nice to Haves

• some college
• One (1) to two (2) years' mortgage servicing default experience
• Previous FHA claims experience

Benefits

• Comprehensive healthcare plans for you and your family.
• A discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Remote work arrangement