Castle Biosciences, Inc.
Verified live 2d ago
IT, Application Support Analyst
Brief overview
100 South Commons suite 245, Pittsburgh, PA, USAIn-person
UndergradOr in progress
1+ yrsMinimum
1 H-1B approvalsDept. of Labor
Basic SQLUnderstanding of relational database conceptsWriting Knowledge BasesWriting End User GuidesBusiness communicationCustomer serviceKnowledge of databasesKnowledge of IT systemsIT troubleshooting
About the company
Castle Biosciences, Inc.castlebiosciences.com
Castle Biosciences (Nasdaq: CSTL) is a leading diagnostics company improving health through innovative tests that guide patient care.
Visa sponsorship history
2 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
$95,166median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Product Owner II
Job description
Summary
Castle Biosciences Inc. is growing, and they are looking to hire a full-time IT, Application Support Analyst working from their Pittsburgh, PA office location. The role involves providing support to internal stakeholders, triaging issues, managing ticket priorities, and documenting processes to enhance user support and operational efficiency.
Responsibilities
- Triaging and responding to internal stakeholders across multiple departments to provide support to our core business
- Serving as the first line of support for users
- Escalating and triaging level 1 issues as needed
- Assisting users with production support by resolving data issues and addressing knowledge and process gaps
- Escalating higher level tickets to the appropriate IT teams
- Documenting root causes and actions taken to provide resolution
- Managing ticket priorities to meet SLAs while communicating status updates and resolutions effectively with end users
- Acquiring, combing through, and monitoring logs to perform root cause analysis
- Identifying and updating documentation for out-of-date processes
- Maintaining a self-help knowledge base
- Identifying and reproducing bugs for new work items
- Creating and documenting ticket resolution processes for ongoing defects
Skills
- Bachelor's degree in information technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience
- Basic SQL experience and understanding of relational database concepts
- Experience writing Knowledge Bases and End User Guides
- Excellent business communication and customer service skills
- Knowledge of databases, IT systems, and IT troubleshooting
Qualifications
Must Haves
- Bachelor's degree in information technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience
- Basic SQL experience and understanding of relational database concepts
- Experience writing Knowledge Bases and End User Guides
- Excellent business communication and customer service skills
- Knowledge of databases, IT systems, and IT troubleshooting
Benefits
- Excellent Annual Salary + 20% Bonus Potential
- 20 Accrued PTO Days Annually + 10 Paid Holidays
- 401K with 100% Company Match up to 6%
- 3 Health Care Plan Options + Company HSA Contribution
- Company Stock Grant Upon Hire
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