Field Applications Specialist, Molecular Diagnostics, QIAstat (Texas)

Summary

QIAGEN is a science and healthcare company focused on making improvements in life possible through biological discovery and diagnostic innovation. The Field Applications Specialist will support QIAGEN’s QIAstat-Dx instrument and chemistries through installations, customer training, evaluations, troubleshooting, demonstrations, and pre- and post-sale technical support across the Texas territory.

Responsibilities

• Support will include instrument installations, customer training, evaluation monitoring, routine customer follow up, on-site troubleshooting, product demonstrations, and other pre- and post-sale technical support in the assigned territory

Skills

• Bachelor's degree in biological sciences or equivalent
• 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function
• Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting
• A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers
• Ability to effectively troubleshoot and solve customers' technical problems by phone, email, webinar, and in-person
• Ability to integrate both internal and field-based resources to find creative solutions to customer requests. Organized and able to work independently as well as on a team
• Ability to travel 70% with anticipated overnights of 40%
• Territory: Texas (must be based near a major airport)
• Master's degree in molecular biology or a related field desirable
• Some familiarity with NGS applications would be helpful
• Experience with CRM software (particularly Salesforce.com) highly desirable
• Some project management experience is highly desirable

Qualifications

Must Haves

• Bachelor's degree in biological sciences or equivalent
• 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function
• Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting
• A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers
• Ability to effectively troubleshoot and solve customers' technical problems by phone, email, webinar, and in-person
• Ability to integrate both internal and field-based resources to find creative solutions to customer requests. Organized and able to work independently as well as on a team
• Ability to travel 70% with anticipated overnights of 40%
• Territory: Texas (must be based near a major airport)

Nice to Haves

• Master's degree in molecular biology or a related field desirable
• Some familiarity with NGS applications would be helpful
• Experience with CRM software (particularly Salesforce.com) highly desirable
• Some project management experience is highly desirable

Benefits

• Bonus/Commission
• Local benefits
• Referral Program
• Volunteer Day
• Internal Academy (QIALearn)
• Employee Assistance Program
• Hybrid work (conditional to your role)