Catapult Employers Association
Posted 6 days agoVerified live 2d ago
Account Manager / Customer Success Manager
Brief overview
Remote
UndergradOr in progress
$75k/yrStated minimum
3+ yrsMinimum
Account ManagementCustomer SuccessClient EngagementCRM SystemsMicrosoft OfficeSalesforceConsultative SellingPortfolio ManagementClient Relationship ManagementConsultative Communication
About the company
Catapult Employers Associationemployersassoc.com
HR is tough. With Catapult, you don't have to go it alone.
Job description
Summary
Catapult Employers Association helps employers address workplace challenges through expert guidance, practical resources, data-driven insights, and a member community. The Account Manager / Customer Success Manager will manage and grow a portfolio of member and client accounts by strengthening relationships, increasing engagement, driving retention and renewals, and identifying account expansion opportunities.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of clients and members
- Build strong relationships with key stakeholders at multiple levels of client organizations
- Conduct regular client check-ins, business reviews, and renewal discussions
- Understand client goals, challenges, and priorities and align Catapult resources accordingly
- Serve as a trusted advisor and advocate for client success
- Monitor client utilization, satisfaction, and overall account health
- Proactively Identify potential risks and develop strategies to improve engagement and retention
- Educate clients on Catapult’s services, resources, and expertise
- Coordinate with internal teams to resolve issues and deliver a seamless client experience
- Identify opportunities to expand services and deepen existing client relationships
- Partner with Sales and subject matter experts on upselling, cross-sell, and expansion opportunities
- Lead consultative conversations focused on client needs and business objectives
- Help convert individual projects and engagements into longer-term partnerships
- Maintain accurate CRM records, account plans, engagement activity, and renewal information
- Collaborate with Sales, Marketing, and subject matter experts to support client and account strategies
- Share client feedback and insights to help improve products, services, and overall client experience
- Participate in account planning, team meetings, and business-development activities
Skills
- Bachelor's degree or an equivalent combination of education and experience
- 3-5 years of experience in account management, customer success, client engagement, sales, business development, or a related field
- Proven ability to build and maintain strong client relationships
- Strong communication, presentation, and problem-solving skills
- Ability to manage multiple client relationships and priorities
- Experience working with CRM systems and Microsoft Office
- Strong relationship-building and consultative communication skills
- Customer-focused and proactive mindset
- Ability to identify client needs and translate them into solutions
- Strong business judgment and problem-solving skills
- Ability to influence and collaborate across teams
- Highly organized with strong follow-through
- Comfortable working independently in a remote-first environment
- Applicants must reside in North or South Carolina
- Experience in professional services, HR, consulting, learning and development, training, staffing, or workforce solutions
- Experience working with executive-level stakeholders
- Experience managing a portfolio of client accounts
- Salesforce experience
Qualifications
Must Haves
- Bachelor's degree or an equivalent combination of education and experience
- 3-5 years of experience in account management, customer success, client engagement, sales, business development, or a related field
- Proven ability to build and maintain strong client relationships
- Strong communication, presentation, and problem-solving skills
- Ability to manage multiple client relationships and priorities
- Experience working with CRM systems and Microsoft Office
- Strong relationship-building and consultative communication skills
- Customer-focused and proactive mindset
- Ability to identify client needs and translate them into solutions
- Strong business judgment and problem-solving skills
- Ability to influence and collaborate across teams
- Highly organized with strong follow-through
- Comfortable working independently in a remote-first environment
- Applicants must reside in North or South Carolina
Nice to Haves
- Experience in professional services, HR, consulting, learning and development, training, staffing, or workforce solutions
- Experience working with executive-level stakeholders
- Experience managing a portfolio of client accounts
- Salesforce experience
Benefits
- Remote-first work arrangement while serving employers throughout North and South Carolina
- Opportunities for professional development and career advancement
- Commission potential with a target total earning opportunity of approximately $150,000
- Periodic travel throughout North and South Carolina for client meetings, business development activities, conferences, company events, and other organizational needs
