Account Manager, SMB

Summary

CompanyCam provides a photo documentation and productivity app that helps contractors improve communication, accountability, and business operations. The Account Manager, SMB will drive revenue growth among existing customers by identifying upsell and expansion opportunities, conducting product demonstrations, and building trusted customer relationships. The role partners with Customer Success Managers, maintains an opportunity pipeline, and shares customer insights to support product and go-to-market strategies.

Responsibilities

• Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities
• Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam
• Proactively meet with customers to understand their current processes and identify business challenges
• Perform product demos to showcase features and solutions to potential customers
• Partner with CSM’s to identify growth opportunities within accounts
• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth
• Listen to customer feedback to help inform product and marketing strategies
• Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform
• Drive revenue growth by helping existing SMB customers expand their investment in CompanyCam through additional users and plan upgrades
• Build trusted customer relationships that uncover business challenges and identify opportunities to deliver greater value
• Partner closely with Customer Success to create a seamless customer experience that supports adoption, retention, and long-term growth
• Influence product and go-to-market strategy by sharing customer feedback, trends, and expansion insights
• Help customers maximize the value of CompanyCam by demonstrating solutions that improve their workflows and business outcomes

Skills

• Candidates must permanently and currently reside in the United States
• 3+ years of experience in account management, sales, or similar revenue-generating roles
• A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it
• A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad
• Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight
• The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs
• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
• Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts
• Experience with Salesforce is a plus

Qualifications

Must Haves

• Candidates must permanently and currently reside in the United States
• 3+ years of experience in account management, sales, or similar revenue-generating roles
• A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it
• A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad
• Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight
• The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs
• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Nice to Haves

• Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts
• Experience with Salesforce is a plus

Benefits

• Remote work arrangement for candidates who permanently and currently reside in the United States.
• Uncapped commission.
• Meaningful equity.