Field Service Engineer-1 (Multiple States in Territory Available)

Summary

Caterpillar Inc.'s Electric Power Division provides integrated electric power solutions, parts, and services for commercial and industrial customers. The Field Service Engineer I will provide technical support for field startups, maintenance, testing, repairs, warranty claims, and customer service involving switchgear and generator systems across an assigned territory.

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems
• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required)
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues
• Support dealer service and sales teams in promoting products and services
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner
• Stay current on training for new and updated systems, technologies, and platforms
• Gather feedback to identify opportunities for new products and improvements to existing offerings
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality
• Track, manage, and ensure resolution of product quality and performance issues
• Communicate technical specifications and service instructions clearly to ensure optimal product performance

Skills

• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
• Communicates and prioritizes customer needs and expectations
• Researches and validates customer requirements
• Gathers feedback and drives continuous improvement
• Engages proactively with customers to understand business needs
• Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
• Applies standard data collection and analysis processes
• Documents and synthesizes data from multiple sources
• Uses basic analytical tools to support decision-making
• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Delivers high-quality service to internal and external customers
• Resolves common issues and responds with urgency to requests
• Documents and tracks customer concerns in a timely manner
• Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Provides clear, constructive feedback
• Incorporates feedback to improve communication effectiveness
• Prepares and delivers reports required for assigned work
• Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Applies structured problem-solving approaches
• Follows standard escalation and reporting processes
• Uses established procedures for analysis and resolution
• Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
• Delivers effective technical solutions to routine challenges
• Applies engineering standards, tools, and best practices
• Maintains and builds technical knowledge
• Supports others in resolving technical issues
• Experience working cross-functionally with engineers, contractors, consultants, and end users
• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
• Minimum 2 years of related experience or 4 years of equivalent experience
• Valid driver's license and ability to meet background, drug, and medical requirements
• Remote (U.S.-based) with a travel requirement of up to 75%
• Visa sponsorship IS NOT available for this position
• Visa Sponsorship is not available for this position
• Preferred: Bachelor's degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET)
• Alternatively, at least 3 years of relevant industry experience
• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
• U.S Navy Nuclear Power Electricians are highly preferred for this role
• Relocation assistance IS available for this position
• Relocation is available for this position

Qualifications

Must Haves

• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
• Communicates and prioritizes customer needs and expectations
• Researches and validates customer requirements
• Gathers feedback and drives continuous improvement
• Engages proactively with customers to understand business needs
• Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
• Applies standard data collection and analysis processes
• Documents and synthesizes data from multiple sources
• Uses basic analytical tools to support decision-making
• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Delivers high-quality service to internal and external customers
• Resolves common issues and responds with urgency to requests
• Documents and tracks customer concerns in a timely manner
• Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Provides clear, constructive feedback
• Incorporates feedback to improve communication effectiveness
• Prepares and delivers reports required for assigned work
• Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Applies structured problem-solving approaches
• Follows standard escalation and reporting processes
• Uses established procedures for analysis and resolution
• Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
• Delivers effective technical solutions to routine challenges
• Applies engineering standards, tools, and best practices
• Maintains and builds technical knowledge
• Supports others in resolving technical issues
• Experience working cross-functionally with engineers, contractors, consultants, and end users
• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
• Minimum 2 years of related experience or 4 years of equivalent experience
• Valid driver's license and ability to meet background, drug, and medical requirements
• Remote (U.S.-based) with a travel requirement of up to 75%
• Visa sponsorship IS NOT available for this position
• Visa Sponsorship is not available for this position

Nice to Haves

• Preferred: Bachelor's degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET)
• alternatively, at least 3 years of relevant industry experience
• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
• U.S Navy Nuclear Power Electricians are highly preferred for this role
• Relocation assistance IS available for this position
• Relocation is available for this position

Benefits

• Remote (U.S.-based) with a travel requirement of up to 75%
• Phone allowance included
• Company vehicle provided (includes insurance, towing, and personal use)
• Relocation assistance is available for this position
• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees