CDW
Posted 9 days agoVerified live 1d ago
Knowledge Manager - Technical Writer/Training Enablement Managed Services
Brief overview
Remote
UndergradOr in progress
$64k–$89k/yrStated range
3+ yrsMinimum
155 H-1B approvalsDept. of Labor
51 green cardsCertified filings
ServiceNowKnowledge managementBusiness documentationBusiness process analysisProcess improvementTraining deliveryServiceNow reporting and workflowsPower BIProject and deadline managementWritten and verbal communication
About the company
CDWcdw.com
Global provider of technology solutions.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.155H-1B approved
99%approval rate
21new H-1B hires
51PERM certified
$141,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202341
202442
202564
20268
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202313
202417
202516
20266
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
202314
20248
20259
202620
Top sponsored roles
Sr. Software Engineer IISr. Software Engineer I - WorkdaySr. Software Engineer ISr. Software Engineer I - DataPrincipal Network Engineer
Sponsored employees from
IndiaAustraliaSouth KoreaVietnam
Job description
Summary
CDW is a technology solutions provider that helps organizations achieve what is possible through technology. The Knowledge Manager will support Managed Services knowledge management by developing, organizing, communicating, educating, and maintaining information and knowledge, while leading knowledge management and process-related initiatives. The role also involves designing processes and tools, documenting expertise, analyzing metrics, conducting training, and implementing continuous improvements.
Responsibilities
- Assist and lead in specific areas the development, standardization, and implementation of knowledge management strategies, frameworks, processes and policies aligned with organizational objectives
- Begin working with business leadership to execute KM related strategic initiatives
- Lead the design and implementation of business processes, knowledge management processes, systems, and tools, ensuring efficient knowledge capture, organization, and retrieval
- Design, implementation, and support of solutions for the business utilizing company-approved tools and applications
- Drive analysis of business processes with a focus on identifying opportunities for building efficiencies and introducing automation, when applicable
- Identify and implement best practices for knowledge sharing, collaboration, and knowledge retention
- Collaborate with subject matter experts to capture and document tacit knowledge, best practices, and lessons learned
- Analyze knowledge management metrics and key performance indicators to measure the effectiveness of knowledge sharing initiatives
- Develop and provide guidance to teams and individuals in knowledge management practices, tools, and processes
- Conduct training sessions and workshops to promote knowledge sharing culture and enhance employees' understanding of knowledge management principles
- Lead research initiatives of emerging trends and technologies in knowledge management and recommend innovative solutions for continuous improvement
- Collaborate with IT teams to implement and integrate knowledge management tools and platforms
Skills
- Bachelor's degree required and 3+ years of experience OR, 7+ years of work experience required
- Experience working with ServiceNow, Managed Services, or operational support teams
- Strong written and verbal communication skills
- Advanced English grammar and business documentation expertise
- Ability to manage multiple projects and deadlines
- Strong technical aptitude and attention to detail
- Business analysis, process improvement, or online learning experience is a plus
- Experience with ServiceNow reporting, workflows, or knowledge management is a plus
- Experience with documentation or communication tools is a plus
- Experience with Video content or walkthrough experience, is a plus
- Experience with process improvement methods and change adoption activities, is a plus
- Experience with Power BI or similar reporting and data visualization tools, is a plus
- Experience in Managed Services, IT Operations, or Enterprise Service Management environments, is a plus
Qualifications
Must Haves
- Bachelor's degree required and 3+ years of experience OR, 7+ years of work experience required
- Experience working with ServiceNow, Managed Services, or operational support teams
- Strong written and verbal communication skills
- Advanced English grammar and business documentation expertise
- Ability to manage multiple projects and deadlines
- Strong technical aptitude and attention to detail
Nice to Haves
- Business analysis, process improvement, or online learning experience is a plus
- Experience with ServiceNow reporting, workflows, or knowledge management is a plus
- Experience with documentation or communication tools is a plus
- Experience with Video content or walkthrough experience, is a plus
- Experience with process improvement methods and change adoption activities, is a plus
- Experience with Power BI or similar reporting and data visualization tools, is a plus
- Experience in Managed Services, IT Operations, or Enterprise Service Management environments, is a plus
Benefits
- Remote work arrangement
- Annual bonus target subject to terms and conditions of plan
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